Best Customer Service Software For Small Business
Customer Service software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Importance Of Customer Service
The importance of reliable customer service is out of questions. Excellent customer service is required in today’s markets or any businesses to be considered successful. With an effective and an advanced customer service, companies can realize huge profits thus creating more job opportunities for the population. With this service, you will discover what will make or break your business and make adjustments where you need to for you to be successful. When a client receives good customer service then definitely they will tell their family and friends thereby giving your company good publicity which in turn gives you more customers. Customer service software is the lifeblood of any successful business.
Customer services that are well tailored mean satisfied customers who in turn increase the companies’ revenue due to increased demand from them. This shows that much of the company’ attention should be directed toward its customer service delivery. And it is through customer service software that this can be achieved. Companies that have poor customer service delivery have made big losses in the past, in some instances this has led to their total closure. This comes with negative consequences to the employees who end up losing their jobs which they depended on.
Benefits Of Having Good Customer Services
Employees get motivated when they understand what good customer service software does to the company, and this in turn, makes them dedicated to the company and so huge profits realized. Customer confidence in your company will be boosted and this will increase the company’s customer base, which is one of the major objectives of many companies. Customer service delivery also makes the employees be more responsible for they want to make the process work effectively. By setting high standards, you find that many of your employees will try to meet or exceed expectations of the company. This will mean success to your company.
Good customer service saves the company’s money by providing an efficient workplace by streamlining the process of training new employees and developing different systems and taking care of problems that are a direct result of bad customer service. Your company will no longer be wasteful in areas such as training and materials if you make sure to provide excellent customer service and your employees also learn it from its inception and this helps in curbing wasting the company’s resources and time.
Good customer service definitely remains your best opportunity to beat your competitors in business and if you can pass this test perfectly, you will always reign over them.
Functions Of A Customer Service Software
This is a platform where customers of a company or clients of organizations get to be helped by their service providers. Customer service software of a company gives new information about the company’s latest products and services to its clients. Without these services, there would be confusion or slow service delivery to the potential customers to go together with. The introduction of service delivery by companies has greatly impacted positively on the growth of companies whose customer service software is well attended to.
Customer service is very important to companies because here is where they interact with their customers. Customers also benefit by knowing which products are on offer and those that are not. This creates a good relationship between the company and the customers.
It has also created employment to a big number of the population, many people these days get trained to be customer support staff to companies and organizations. This has helped reduce the rate of unemployment that has been a major problem even for some developed countries. Customer services have also informed some companies of the market trends thereby making them address the challenges they face like decreased clients or dipped profit margins. And in all these cases, customer service software can help a lot.
Best Customer Service Software For Small Business:
DESKXPAND
A one-stop fit-for-all solution for every business. Know about various features and find out why DeskXpand stands unique from every other helpdesk management software
DESKXPAND
VISIONHELPDESK
Customer Support Help Desk Software by Vision Helpdesk. Multi channel customer support ticketing help desk, multi company or multi brand satellite desk and ITIL / ITSM service desk software by Vision Helpdesk.
VISIONHELPDESK
USERLIKE
Userlike | Free Live Chat Software for Website and Mobile Support. For those serious about customer support. Used by 19,000+ companies worldwide. Help when it matters, where it matters.
USERLIKE
LADESK
Help Desk Software & Live Chat | LiveAgent. Multichannel support software by LiveAgent. Helpdesk software & live chat software used by 25000+ organizations worldwide. Free 14 day trial! Multichannel support software by LiveAgent. Helpdesk software & live chat software used by 25000+ organizations worldwide. Free 14 day trial!
LADESK
ZENDESK
Zendesk | Customer Service Software & Support Ticket System. Customer service software and support ticket software by Zendesk®. Web-based help desk software used by 75,000+ organizations worldwide. Free 30 day trial.
ZENDESK
ISUPPORT
IT Help Desk Software | Tech Support Solutions | iSupport.
ISUPPORT
NABDSYS
Multi-Channel Customer Support Software and Help Desk Software by NABD Sys. NABD, a help desk software system. Cloud based CRM software, zendesk alternative and complaint management services for businesses of all types online.
NABDSYS
KBPUBLISHER
Knowledge Base Software | Knowledge Management Software | KBPublisher. KBPublisher is knowledge management software, it helps to share information with employees, customers and partners.
KBPublisher is Knowledge Management Software which allows you to share information with your customers, employees or partners. It reduces the need for customer support, improves staff productivity and eliminates time wasted searching for information.
KBPUBLISHER
FOCALSCOPE
Helpdesk Ticketing System | Customer Support Ticket System. FocalScope offers 24/7 technical supports for our help desk ticketing software. Customisation of our email ticketing management software can be requested.
FOCALSCOPE
TIDIOCHAT
Tidio Live Chat | Free Livechat Solution. A beautiful Live Chat solution. Talk with your customers in real time and increase your sales. Available in free and paid version.
TIDIOCHAT
FOIPSOFTWARE
CustomAnswers is a Web-based CRM Software which connects local governments with local communities and local businesses. Give CustomAnswers a try now!
FOIPSOFTWARE
CDESK
Free Helpdesk Solution :: C-Desk. C-Desk. A complete free helpdesk solution for any organization. It works like a intranet solution for a company, and it is free. It is customizable on demand. The features include service request management (You can call it as Helpdesk, complaint management, query management, ticketing system. etc), asset management (Covers complete lifecycle of any asset), Events and photo gallery, birthday calendar, integration with webmail like OWA.
CDESK
LIVEPERSON
Live Chat Software | Real-Time Customer Engagement | LivePerson. Welcome to LivePerson! Enhance the overall user experience on your website with live chat software, one of Live Person’s many available real-time engagement solutions.
LIVEPERSON
FUZEDIGITAL
FuzeDigital: Great Answers Fast … and MORE. FuzeDigital, based in Seattle, Wa., provides a modular, cloud-based software solution, which makes it fast and easy for staff, customers, members, partners and other desired stakeholders to get consistent, INSIGHTFUL, accurate and prompt ANSWERS and provide feedback across all channels on ANY device.
FUZEDIGITAL
INTERCOM
Customer Communication Platform | Intercom. A fundamentally new way for every team in an internet business to see and talk to customers, with products for live chat, marketing, feedback, and support.
INTERCOM
INDUSMEDIA
IT Recruitment Consultants Chennai Indus Medias Business divisions are HR Recruitment, Staffing Solutions and Web Design, Application Development services, SEO Services in Chennai. Post your enquiries to get Guaranteed SEO Results & Apply your resumes at IndusMedia.
INDUSMEDIA
GNATTA
Customer Service Software | Gnatta. Our social media customer service software and BPO solutions assist businesses in enhancing their online presence Come and see how we can help you today.
GNATTA
SHAREPOINT-FLORIDA
CRM & SharePoint Software: Project Management, Intranets – HyperTeam. Need a CRM? Want to enhance SharePoint? Companies in Florida & worldwide are using HyperTeam software for sales, customer service, HR, project management & more.
SHAREPOINT-FLORIDA
ILOSVIDEOS
Ilos | Simple Enterprise Video Platform. Simple Enterprise Video Platform. ilos is a video platform for organizations to easily record, share, edit, and manage videos on the cloud within one app.
ILOSVIDEOS
MIGHTYCALL
Phone Number and VoIP Phone Service | Small Business Phone System | MightyCall. Small business phone system. We provide phone number with easy-to-use VoIP phone service. Get virtual phone number for sales and customer service. MightyCall virtual phone system takes care of phone, email and social media with business VoIP.
MIGHTYCALL
CHATAROO
Chataroo – Live Support Software. Chataroo – Live Help, Live Support Software, Live Chat service and website monitoring, Help desk ticketing system – For ALL Customer Support and Live Assistance.
CHATAROO
DEVCONTACT
devContact – Mobile Customer Support Software and In-app Help Desk Solution. devContact is an in-app customer support software that lets you support customers through unconventional channels, generated higher ratings and greatly improves retention.
DEVCONTACT
THOUGHTBUZZ
ThoughtBuzz: Social Media Intelligence Platform. Integrate data from Google Analytics, Omniture, Google Adwords, etc. to see an overall view of your marketing efforts and track performance of each channel.
THOUGHTBUZZ
ALWAYSUPPORT
Customer Service Software | AlwaySupport. AlwaySupport provides instant and contextually relevant answers based on a self-learning and ever growing Q&A knowledge-base. Provides live chat and ticketing support system and it uses your site visitors to provide reliable and instant answers to questions asked by other visitors. That, in addition to your site’s FAQ, allows AlwaySupport to provide an answer to any question in a cost-effective way. The result is a significant reduction in support costs versus other online solutions, an increase in conversions such as sales or registrations, improved and speedy customer support, and a rise in visitor engagement and loyalty.
ALWAYSUPPORT
LIVE2SUPPORT
Live Support Software, Live Chat Software for Website – Live2Support. Live Chat Software for your websites. Enterprise Solution easy to use and customizable online web live chat support software to engage your customer on your website.
LIVE2SUPPORT
DIAL-ONCE
Dial Once – Digitalize Customer Care Calls. The DialOnce service digitalizes customer care calls for these mobile users, i.e., transforms a voice call into a digital experience.
DIAL-ONCE
MYWORKSCHEDULER
My Work Scheduler. This is a cloud application designed to simplify and enhance the scheduling of customer service work by offering many features such as a drag and drop calendar, text and email communication between business owners, staff and customers, email campaigns for marketing business services to an existing customer base, and much more.
MYWORKSCHEDULER
SUPEROFFICE
SuperOffice: CRM Software for Small Businesses. SuperOffice is an award-winning CRM software for sales, marketing and customer service. SuperOffice is trusted and used daily by 150,000 people.
SUPEROFFICE
TICKSY
Ticksy – Help desks for Envato authors, freelancers, and more. For support agents, Ticksy is a breath of fresh air and a breeze to use. But more importantly, it’s an absolute joy for your customers.
TICKSY
ZOPIM
Zopim Live Chat Software | Engage your Customers | Live Support. Award-winning live chat software solution. Chat with visitors in real-time and increase conversions. Sales and support made easy for businesses. Free 14-day trial.
ZOPIM
INTERACTIVESOFTWARE
Interactive Software. Functionality, flexibility, visibility & profit; CRM software, training management software, learning management systems & tissue tracking software.
INTERACTIVESOFTWARE
Top Customer Support Software:
CORP.YONYX.COM – Decision tree driven Interactive guides for customer service. Yonyx is a cloud platform for decision tree driven interactive guides for customer service – used in call centers, BPOs & for Customer Self Service.
AMEYOENGAGE.COM – Ameyo Engage | Cloud-Based Contact Center Software.
ALPHAMEDIA.NET – Alpha Media, Inc. – Communication and Business Productivity Software.
APTEAN.COM – Enterprise Software Solutions – CRM, ERP, SCM Solutions – Aptean. Aptean, a global leader in enterprise application software provides enterprise software solutions. Aptean product suite includes Customer Relationship Management, Enterprise Resource Planning, Enterprise Feedback Management, Supply Chain Management, Global Trade Management, eCommerce, Manufacturing Execution Systems and Association Management Systems.
BAMBOOCRICKET.COM – Bamboo Cricket – Customer Service and Communication Tools – Customer service and communication tools Bamboo Cricket – Customer Service and Communication Tools.
BRANDEMBASSY.COM – Social Customer Service Software | Brand Embassy. Brand Embassy is social customer service software designed to deliver human connections at scale for high volume customer service demand.
CASENGO.COM – Casengo | Happy customers buy more. Simple customer service software for email, live chat, and Facebook Messenger. Help your team run smooth and deliver amazing customer support.
CHURNSPOTTER.IO – ChurnSpotter – Retain your users and customers. ChurnSpotter detects your at-risk users by crunching your data.
CINCOM.COM – Cincom | Configure Price Quote (CPQ) & CCM Solutions. Cincom is a global leader in Enterprise Software. Configure Price Quote Solutions, Customer Communications Management, and Advanced ERP Capabilities.
CLARABRIDGE.COM – Customer Experience Management Company (CEM) | Clarabridge.
CLICKDESK.COM – Live Chat | Live Support Software | ClickDesk. Live chat and support software allows you to customize your chat widget interact with visitors in real time and answer customers to boost conversions.
CLOSEFITSOFTWARE.COM – Free Help Desk Software. Help Desk Software. Multi-user IT service desk application to increase your support team productivity. Free version available. Drive costs down and productivity up.
CLOUD9SUPPORT.CO – Cloud 9 Support / IT Support Automation Software. Need an automated IT support software system? Get a reliable customer support system from the #1 provider of customer management software system. Online ticket support system to increase customer satisfaction!
COGNICOR.COM – CogniCor. we provide services like virtual agent, virtual assistant, digital assistant, CRM software, crm, digital assistant software, customer service assistant, automated chat service, live chat software, ai software, virtual Agent software, digital assistant, artificial intelligence software, virtual assistant software, customer support software.
COMARCH.COM – Comarch – Global IT Business Solutions Provider. Comarch is a global powerhouse specialized in the design, implementation and integration of advanced IT services and software.
COMM100.COM – Live Chat | Email Marketing | Help Desk | Comm100. Comm100 is a global provider of live chat, email marketing and help desk solutions. Clients include Sears, Rogers, Stanford University and more.
WILKEGLOBAL.COM – Wilke Global. As the leading customer service software provider for consumer brands, Wilke Global supports the entire workflow of today’s consumer affairs professionals. With the most comprehensive suite of offerings for consumer goods customer support, Wilke Global helps hundreds of brands manage their operations, delight consumers, and deliver timely insights.
CONVERSOCIAL.COM – Conversocial | Social Customer Service. Conversocial is a leading cloud-based social customer service solution.
CRMUNLEASHED.COM – CRM Unleashed Help Desk Software, Customer Service and Support Software. Help Desk Software and Customer Support Software – CRM Unleashed offers customizable, web based help desk software and customer support software solutions for IT help desk, help desk ticket tracking, customer relationship and service management.
RTI-SOFTWARE.COM – Customer Relationship Management Solutions. Improve customer relations with our advanced customer relationship management solutions.
ADVANTECIS.COM – AdvanTec offers adaptable accounting, custom software and professional IT Services to assist in automating and improving financial, professional services, customer relationships, and supply chain management.
EGAIN.COM – Digital Customer Engagement, Knowledge Management, Live Chat | eGain. eGain is #1 digital customer engagement software with complete suite for a multichannel world with apps like live chat software, email, knowledge software.
ASTUTESOLUTIONS.COM – Best CRM and Smartest Solutions for Consumer Engagement.
EPTICA.COM – Eptica multichanel & multiligual customer interaction solution. The Eptica Customer Engagement Suite platform is designed around a central knowledge base, advanced linguistics technology and powerful interaction workflow.
ETOUCHPOINT.COM – eTouchPoint | Optimizing the Customer Experience.
EXDESK.COM – Help Desk Software The Easy Way – ExDesk! Looking for a help desk software solution that’s easy to use, remotely hosted and web based? Try ExDesk, get configurability and power. Free trial.
HELPPIER.COM – Helppier – Bring User Guides to Life. Helppier is all about going beyond the traditional online customer service. By creating sequential instructions to
interactively guide users on your website or web app, users don’t need to go back and forth between videos and user manuals.
HELPSITE.IO – HelpSite.io: Make a Knowledge Base / Support Center – for free! HelpSite.io is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get started for free!
USERSCAPE.COM – Userscape. Creators of HelpSpot, flexible and affordable help desk software. Our flagship product, HelpSpot can centralize and effectively manage your customer support. Its unique, intuitive workflow, and customer-friendly features empowers staff and customers alike, allowing you to drive down costs while delivering a superior customer experience.
INTHECHAT.COM – In the Chat — Text Messaging Customer Contact Centers | ITC Digital Channels for Sales and Service. SMS text messaging for customer contact centers — unified platform with all digital channels. Free demo: Reduce cost while improving customer experience.
INBIFY.COM – Inbify | SMS Customer Service Platform. Inbify is a customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS, MMS or voice calls.
BRAINASOFT.COM – Brainasoft. Brainasoft is a leading human-computer interaction software development company. Our areas of interest include artificial intelligence, command shell and data security.
GETJENNY.COM – Make customer support efficient. By analysing your customer service chat database, we can categorize your most frequent chats by topic, as well as their most likely chat flows. This allows you to always have an accurate FAQ, based on what your customers are truly wondering!
KEEPING.COM – Help desk software for Gmail – Keeping™. Ticketing system to deliver better customer support from your current mailbox. Add help desk functionalities to any Gmail & Google App account. Free to try.
THINKFSI.COM – Fuhr Software, Inc. | Customer Check-In Software. Developers of the premier customer check-in software, LobbyCentral.
LOGICALWARE.COM – Customer Service Software to Improve Multi-Channel CX. Customer service software, support and management to improve multi-channel customer interactions. Call 0131 564 1100 to book a free trial.
FORMALISTECH.COM – Customer Testimonials Satisfied customers leave companies using Mi4biz also satisfied. The requests, demands, complaints and suggestions of millions of consumers are managed with Mi4biz. We have compiled the opinions of some of our customers on Mi4biz.
N-ABLE.COM – RMM Software | Remote Monitoring & Management for IT | N-able. SolarWinds’ N-able platform helps MSPs & IT departments generate immediate ROI & reduced costs by automating tasks. Start your free trial today.
NETKEEPER.COM – Help Desk software solution, CRM, customer service and support software by NetKeeper. Help Desk software solution, CRM, customer service and support software by NetKeeper offers mobile software, internet self-service for customer relations and service management.
NETSUPPORT-INC.COM – The home of NetSupport Inc. The Home of the NetSupport Range of software Products. Award winning Desktop Remote Control, Classroom Management, Asset Management and ServiceDesk solutions.
AVENSOFT.COM – Help Desk Software by Avensoft. nService is a web-based help desk software product. Customer service can use it to set up a support website to help their customers. IT can use it to set up an IT help desk website to provide IT services. Facility management, HR, and other departments can also offer their services on the help desk website.
KLICK2CONTACT.COM – Increase online sales with Live Help and live chat Klick2Contact. Increase online sales and improve customer care with Live Help and live chat using K2C’s comprehensive intuitive suite of Customer Engagement services.
OMQ.DE – OMQ | Your Intelligent Knowledge Base for Efficient Service. The Knowledge Base supports your support through artificial intelligence. Increase your service level through the OMQ self service, OMQ plug-in and the OMQ service center.
P3CHAT.COM – P3chat – LiveChat Software: Engage and Support Customers with Live Chat. P3chat is an innovative and easy Live Chat & Support service. Add Widget to your website to chat online with Google Talk, Skype, ICQ and more.
PEGA.COM – CRM Applications: Enterprise Software Evolved | Pega.
PULSEWEBSOLUTIONS.COM – Professional Web Design Company – Pulse Solutions. Pulse Solutions is a professional web design company delivering successful web sites, web applications, mobile apps and internet enabled applications.
REMETREX.COM – REMETREX: Complaint Software, CAPA Software, Nonconformance Software, Adverse Event Software. REMETREX: Complaint Handling Systems Software – A powerful and complete regulatory compliant solution for pharmaceutical & medical device industries.
RENEWITYRMA.COM – Returns Management Software | RMA Management Software | Returns Tracking Software | Service Management Software.
RESPONSETEK.COM – Customer Experience Management (CEM) and Voice of Customer (VOC) Software – ResponseTek. ResponseTek provides Customer Experience Management (CEM), or Voice of Customer (VOC) software to help companies monitor customer relations and then implement business changes based on the customer feedback.
RETURNGOODS.COM – Returngoods:: Reverse Logistics, RMA Management. Most companies view their forward logistics as a critical aspect of growing and optimizing their profit. Investment in forward logistics systems have helped many companies acquire the competitive advantage. Your business can gain even more competitive advantage by efficiently managing the reverse logistics process. As your market becomes more competitive, you must position your business to take full advantage of every competitive gain you can incorporate.
REVELATIONHELPDESK.COM – Web Based Help Desk Software | Revelation Help Desk. Web based help desk software. Track, Support, Report, and Improve Customer Satisfaction, Saving you money and time on any device. Try a Free Demo Today!
EVAYADESK.COM – Evayadesk easily integrable saas, helpdesk, customer support ticket. Evayadesk is a cloud-based simple customer support ticketing software which is easily integrable. Web and Androind SDK along with API Integration has unique ticket based pricing. Email alerts.
AUDIUS.DE – Customized IT services for your company | audius GmbH. We are a leading IT and software company in the areas of IT services, innovative business solutions and mobility platforms.
GETSITEGLUE.COM – SiteGlue: Conversational Messaging For Business. Customers want to message your business, let them! SiteGlue makes it easy to add text messaging to your website to deliver personal, real time customer support.
TWEAKSERVERS.COM – Server Software & SSL Certificate At Massive Discounted Rate. We provide Windows Mail Server, SSL Certificate, Uptime monitoring, Windows Server Antivirus and Helpdesk Software at massive discounted price.
SPARKCENTRAL.COM – Social Customer Service Support Software. Social customer service with Sparkcentral, the first channel-agnostic, enterprise grade customer engagement platform.
SPICECSM.COM – Contact Center Software – Improves Agent Efficiency | SpiceCSM. Contact Center Software that combines a Dynamic Call Handling Engine, a Data Integration Platform, and Robust Collaborative Reporting.
CSDPCORP.COM – Customer Service Delivery Platform | Unifying Infrastructure. Transforming Business. Gaining Market Share. The long-term success of our client partnerships is based on flexibility, responsiveness and speed-to-execution in the market. CSDP’s 30+ years of service industry experience provides us with the expertise to deliver smart SRM products and services as an affordable way to increase efficiency, reduce expenses and enable cost centers to become profit drivers for high-tech, medical, consumer product and industrial manufacturing and third-party service organizations.
SUPPORTBEE.COM – SupportBee – The Help Desk Software with Unlimited Agents. SupportBee’s Help Desk Software helps your team collaborate on customer support. All our plans come with UNLIMITED Agents. Start a FREE 14 day trial today!
TECHSEE.ME – Intelligent Visual Customer Support Technology – TechSee. TechSee’s SaaS platform provides Intelligent Visual Support Technology for Call Centers & FIeld Services, to enterprise, medium & small businesses.
USERCARE.COM – UserCare | In-App Customer Service Software. UserCare provides customer service software that helps app developers grow customer lifetime value by blending user support with relationship management. UserCare integrates seamlessly with your app though a simple SDK to enable mobile messaging support, self-guided help, real-time rewards, and customer segmentation.
VIVOCHA.COM – Online Customer Interactions – Chat – Callback – Click2Call | Vivocha. Live Engagement Software. Chat, Call Backs, Click2Call, VoIP, Video. Increase your Sales and ROI with a Proactive Customer Support Tool.
WEBQA.NET – WebQA | Tailored Customer Service Solutions. SaaS customer service systems, CRM, work management tools for municipalities, academics, and private sector.
SUPPORTSENTRY.COM – Customer Service and Help Desk Software. Are you spending too much time replying to the same email questions? Wouldn’t you like to have a system that can answer those questions for you automatically? Dealing with hundreds of SPAM emails ever day? If you answered “yes” to any of these questions, then we have the solutions for you. Please take a minute to read about who we are and what we can do for you… we know it will be worth your time.
ZINERGY.COM – Service Desk Software | Help Desk Software | Zinergy. Zinergy is a leading provider of Help Desk Software, Help Desk Ticketing System, Customer Support Software, HRIS Ticketing Solution and much more.
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