Automatic Call Distribution, otherwise known as ACD, is the heart of every contact center. A significant feature of ACD is forwarding customer inquiries with crystal clear accuracy and assuring immediate availability even during peak call volume duration. Routing: Distributing calls … Read more »
With the way digital marketing has exploded by replacing traditional marketing is just amazing. Nowadays, it is relatively easy to find someone who calls themselves a digital marketing consultant. However, as the field is young, just a claim of a … Read more »
Island hopping has become a prevalent strategy in data breach cases, with 50% of successful data breaches involving it at some stage of the breach process, according to Carbon Black’s Quarterly Incident Threat Report. Ideally, Island Hopping is when cyber-criminals … Read more »
Online presence is what defines how visible your business is to your potential customers. In the 21st century, when people spend at least half of their free time on the Web, investing in increased brand’s visibility on the Internet becomes … Read more »
We spend a lot of time on our smartphones. According to a study done by RescueTime that was reported on by the Guardian, it’s around three hours and 15 minutes a day to be precise. While it might be true … Read more »
In the past, branding was always taken for granted and businesses didn’t give much importance to it. However, times have changed. Given the current level of competition in the business market, companies have realized the value of promoting their products. … Read more »
Before the advent of modern marketing, name labels over products served to remind consumers that they have their preferred brands. Then came billboards, newspapers, and magazines – all of which served as instruments through which businesses showcased their products and … Read more »
What’s the biggest motivation to invest in online training software? To effectively train your employees without the hassle of face-to-face sessions, right? But, what if your employees are still hesitant to attend training? Worry not. In this article, we’ll share … Read more »
The present iteration of technology-focused civilization has created an extremely absurd pace of work culture, where finding a minute worth of self-indulgence and entertainment is considered a priceless luxury. However, thanks to the ample advancement in the field of entertainment … Read more »
A project manager is at the heart of any project and their role involves planning, scheduling, budgeting, and monitoring a project. The role of a project manager can be demanding and challenging and requires an individual to possess flexibility, communication … Read more »
We covered a number of solutions to help you grow your business. However, last year one stood out for the number of PDF features it offered: Able2Extract Professional. This is a professional PDF tool perfect for small businesses on tight … Read more »
A single tax on the supply of goods and services, the consumer bears only the GST which is charged by who is at the end of the supply chain. Implementation of the Goods and Services Tax, as some economists opine, … Read more »
What’s better than having several wallets for several cryptocurrencies? That’s right, one wallet where you can store all your cryptos. This makes things way more straightforward, as there’s no need to remember additional passwords, install additional apps, and more. Therefore, … Read more »
Today’s business depends on communication skills with customers and social media marketing. A successful business has both of these traits for sure. Without these features in business and a good outreach, it cannot possibly flourish. Moreover, the concept of self-sufficiency … Read more »
Survival for a business in today’s world has, without a doubt, become even more challenging with time. With technology improving at a progressive rate, many small businesses find it hard to compete in the market and emerge victoriously. Even after … Read more »
Start-ups tend to grow at a faster pace during the early stages of business, but as time passes the there is a stability that is seen in the process of development which if not given proper attention might lead to … Read more »
You must have heard of Search Engine Optimization (SEO) which is a useful technique applied by online businesses to increase their visibility online. Optimization is crucial if you want to attract new customers. It improves the trust levels of online … Read more »
Employee scheduling software automates the process of creating and maintaining a schedule of the workforce. Employee scheduling is necessary for all businesses because it maximizes your ROI through cost-effective workforce allocation. This software also allows organizations with hourly workforces to … Read more »
Cyber-attacks have become the norm in the service industry. Service organizations, such as cloud computing and internet service providers, have been on the receiving end of such targeted attacks. In reiteration, the American Institute of Certified Public Accountants (AICPA) developed … Read more »
With the rise of nonprofit fundraising and donation drives, more people are scrutinizing the process behind every campaign. They tend to gravitate toward organizations with an efficient and organized channel for the donations that pour in. However, managing donations is … Read more »
New single sign on improves user security and usability to improve management solutions. Toronto-based Firmex has built a reputation as global provider for all virtual data room and document sharing solutions. With a presence in more than 110 countries and … Read more »
How to enlarge jpg and png photos for free: With the popularity of digital cameras and smartphones, taking photos are increasingly becoming a new hobby for many people. You can easily have beautiful pictures of your family, favorite foods, or … Read more »
According to BetaNews, approximately 67% of employees are using their devices to perform corporate tasks. It’s estimated that the Bring Your Own Device (BYOD) market will be valued at over $367 billion by 2022. While the adoption of BYOD increases … Read more »
To many people, a weighbridge is just a device that measures the weight of a heavy truck’s load. But weighbridges are much more than just that. Modern weighbridges are crucial on any site and they offer several benefits. Some of … Read more »
The goal of any business is to grow. In today’s digital environment, leveraging advanced technology is the best way of cutting down operational costs, meeting customer expectations, and staying ahead of the competition. However, the primary challenge with such technologies … Read more »
