Best Open Source Ticketing Management System Software

Open Source Ticket Management System integrates all the tools necessary to ensure prompt and seamless resolution of customer inquiries. The more you automate, the more your service reps can focus on what is important – creating exceptional customer relationships.

Best Open Source Ticketing Management System Software:

1. JITBIT

Jitbit Helpdesk Software. Web-based help desk software to delight your customers. Tracks support tickets, fully integrates with your mailbox.

2. OSTICKET

osTicket – Support Ticket System. Open source support ticket system simple, FREE, lightweight, reliable, open source, and easy to setup and use.

3. OTRS

Simple service management. Try the cloud based service management software OTRS Business Solution™ Managed for 30 days for free – no obligations!

4. HELPY

Open Source Helpdesk Software, Support Ticketing and Knowledgebase. Meet Helpy. A revolutionary customer support platform that will reduce your ticket flow by 20%.

5. DIAMANTEDESK

DiamanteDesk Open Source Helpdesk. DiamanteDesk is an easy-to-use, open source support ticketing system and customer service solution powered by Eltrino. Let’s Rock your eCommerce together!

6. GETBRIMIR

Open source ticket manager Brimir. Clean up your inbox support. Provide support to a group of different agents and maintaining all communications. That all using an open source product!

7. KATAK-SUPPORT

Katak Support | Ticket System. Katak support is an open source software for the management of customer demands flow, in other words, is a “ticket system”. You can download and install it. Feedbacks are welcome, as well as contributions and advices.

8. Django

A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

9. QDPM

Free Web-Based Project Management – qdPM Project Management, Time Tracking, Support Tickets, Open Source. qdPM is a free open source web-based project management tool written in symfony framework for small team. Powerful configuration will help you configure this tool as you need. You can easy manage people, projects and tasks.

10. LIVEZILLA

LiveZilla Live Chat, Live Support, Ticket System and Customer Support Software for your website. LiveZilla Live Support Software featuring Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats and Operator to Operator Chats.

11. TRAC.EDGEWALL

The Trac Project. Trac is an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management. Our mission is to help developers write great software while staying out of the way. Trac should impose as little as possible on a team’s established development process and policies.

12. INET-SCIENCES

Open Source Help Desk /Service Desk Software for IT and Customer Support. Almost every IT help desk organization wants to customize the Help Desk /Service Desk system  for their own requirements and VERY few systems are specially designed for this option.

13. SERAPHHELPDESK

Seraph Helpdesk | Task Management | Remote Support | Customer support. Seraph is an OPEN SOURCE web based highly customisable Customer Support Management System originally developed for IT support companies to manage and track their support cases both for retail shop and for business clients. Uses the newest programming languages and techniques and is completely web enabled. We have packaged it as a VirtualBox image so you can get it up and running in no time.

14. SUPPORTPRESS

SupportPress | Open source, help desk software. SupportPress is a simple help desk tool. Clients can submit tickets via email and happiness engineers can respond to the tickets via a web interface.

15. SITEHELPDESK

Service Desk Software, Web based Help Desk Software with ITIL features. Web Based Help Desk Software and IT Service Desk software, information and reviews for Customer Support. We offer the best software prices and Free trial.

16. INFORM-IT

Besides the hundreds of commercial helpdesk tools, there is also a wide choice available for free products. Some of them do in functionality hardly the ‘big boys’, which are sometimes counterproductive because of their complexity. The free tools usually have the advantage of simplicity, besides the advantage of having no acquisition costs (management they all have).

17. SYSAID

ITSM, Service Desk Software, Help Desk Software | SysAid. Our Free Help Desk Software has been available on-premise since 2002, and many of our beloved customers have been using it happily for years. Beginning in 2014, we’ve been able to offer a solution that is even better than free – that’s right, our Free Help Desk Software is now available in the Cloud.