Top 10 Best Call Center Analytics Software Solutions

Call Center Analytics Software offers the ability to create meaningful voice data and interaction trends to help companies improve services, reduce costs, and grow revenue in their contact center and other business areas.

RANKMINER

Predictive Voice Analytics Software for Call Centers | RankMiner. Predictive voice analytics software helping you target the right customers and increase your agents’ performance by analyzing emotions and behaviors.

SALESFORCE

Salesforce.com: The Customer Success Platform To Grow Your Business. Get to know how call center analytical software tools will improve your metrics and reporting. Salesforce data and speech analytics are here to help you.

VPI-CORP

VPI – Call Recording and Workforce Optimization Software. VPI’s speech analytics software is easy to use. Lower cost, improve quality, compliance and customer loyalty. Turn recorded calls into actionable insight.

KNOAHSOFT

Workforce Optimization Solutions. The KnoahSoft Harmony workforce optimization software suite offers a range of analytics capabilities to help you do just that.

CALLMINER

Customer Engagement & Speech Analytics | CallMiner. With 14 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.

CALABRIO

Workforce Optimization (WFO) Suite | Calabrio. Innovative contact center WFO from Calabrio. An integrated solution for call recording, quality assurance, workforce management, analytics and reporting. Learn more.

NOBELBIZ

Nobelbiz’s call center analytics solution aggregates and normalizes any type of data from any source possible for the contact center, including ACD, PBX, call recording, CRM, HR, ERP, email, chat, and more. It does not matter what type of telco/carrier, contact center solutions or enterprise software you use.

VASPIAN

VoIP Small Business Phone Systems in Buffalo, NY | Vaspian. Vaspian of Buffalo, NY offers Call Center Speech Analytics, Voice Analysis Software for Call Recordings. Click here to learn more.

FIVE9

Contact center analytics provide all the data you need to monitor key call center metrics. Learn about Five9’s call center reporting today!

DIALAMERICA

Call Center Services | DialAmerica. At DialAmerica, we use our proprietary analytics software so our call center analytics can examine all factors that improve performance on your KPIs.