Top 10 Help Desk Remote Access Software

Help Desk Remote Access Software is the ability to connect and make use of some type of data or information without being closely located to the location of that information. In most situations, remote access refers to the ability to connect with internal networks from a remote location, and make use of the resources that are housed on the network.

Top 10 Help Desk Remote Access Software:

1. MANAGEENGINE

ManageEngine – IT Operations and Service Management Software. BEST!!!

• Establish remote control to end user workstations right from your IT help desk application.
• Use the Windows remote desktop tool to access all Windows workstations without any installations.
• Install light-weight agents across workstations to connect and access them remotely.
• Take control of workstations remotely through VNC (Virtual Network Computing) servers if your organization already has VNC installed across all workstations.
• Initiate remote sessions through third party tools like DameWare mini remote control tool by configuring the tool settings in ServiceDesk Plus.

2. ZOHO Assist

Zoho Assist empowers businesses across the globe with secure cloud-based remote support and remote access software to deliver top-notch customer support experience.

3. BOMGAR

Remote Desktop Software for Secure Access | BOMGAR. Bomgar helps security and IT support professionals improve business performance by enabling secure, controlled remote access to nearly any device or system, anywhere in the world.

4. ZOHO

Zoho – Cloud Software Suite and SaaS Applications for Businesses. Support remote customers quickly through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote computers effortlessly. Completely secure and reliable.

5. SOLARWINDS

IT Management Software & Monitoring Tools | SolarWinds. DameWare Remote Support offers a built-in remote control and desktop sharing tool that remotely connects to Windows, Mac OS X, and Linux computers. It provides time-saving tools that include in-session chat, file transfer, print and screenshot capture for easy remote troubleshooting.

6. READYDESK

Help Desk Software, Live Chat Software, Remote Desktop. With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an email and even chat with you live online.

7. DUALDESK

DualDesk is powerful, easy to use remote support software that is a one-time purchase and lets your technical support staff remote assist a PC anywhere on the internet through firewalls in seconds with no configuration.

8. DAMEWARE

Remote Support Software – Remote Admin Tools | Dameware. SolarWinds^® Help Desk Essentials consists of two award-winning IT tools–Web Help Desk & DameWare Remote Support–a must-have combo for support centers and IT teams. With built-in integration between these tools, you can connect to remote computers directly from help desk trouble tickets and asset inventory for faster IT administration and efficient service delivery.

9. WEBHELPDESK

Help Desk Software – Service Desk Software | Web Help Desk. The integration of Web Help Desk^® and Dameware® Remote Support enables you to launch remote session directly from help desk tickets and IT asset inventory.

10. LITEMANAGER

LiteManager – unattended remote access software and support tools. Remote control and administration. Free remote desktop software. Classroom managment software.

11. SHOWMYPC

Remote Support, Desktop Sharing, Online Meetings: ShowMyPC. Remote support and desktop sharing. Free, easy to use, instant screen sharing. Custom Screen Sharing and Online Meetings on your Servers.