Top 5 Best Enterprise Feedback Management Software

Fully-hosted Enterprise Feedback System (EFS) allows you to unify feedback from key contact points in your company so you can effectively manage and thereby exceed customer expectations across the entire organization. To be customer-focused you must be able to globally quantify and report on the many areas that provide internal and external customer feedback.

Enterprise Feedback Management is an extremely complex and difficult task. Skilled consumer scientists are not easily found waiting to manage your Enterprise Feedback Management (EFM) systems. Enterprise Feedback Management (EFM) system vendors present a very compelling case of the ease of use of their Enterprise Feedback Management (EFM) systems. This is most probably fact, however you must obtain and retain the skilled staff to comprehend and leverage the scientific nature of conducting research so it can be accurately leveraged. So maybe you do find someone that can operate and manage your Enterprise Feedback Management programs. Do you want to put the faith and responsibility of your Voice of the Customer measurement of your entire enterprise to one person? Is that a wise business decision?

So the question must be asked. Do you want to dedicate a large amount of resources on a non-core function? For 99% of the companies in the world that answer is a very resounding “NO”. The risks are too great and the returns too little. This is why you should outsource the administration and management of your Enterprise Feedback Management (EFM) program to research team at Customer Relationship Metrics.

The VoCPM (Voice of the Customer Performance Manager) is the analytics core of the Enterprise Feedback System for Enterprise Feedback Management programs. A fully-hosted web-enabled analytics engine that enables your organization to unify all of your customer customer feedback and research into a single, centralized, warehouse.

Read More: Best Market Research Software

In almost all organizations customer research and feedback is owned by the individual business units and is never incorporated into a system that provides global customer intelligence. The VoCPM™ is designed to help organizations better communicate and interact with their customers and each other to truly become customer-centric.

IVR surveys, web surveys, employee satisfaction surveys, market research, mail survey results, focus groups results, customer complaints, customer comments and more can all be part of your Enterprise Feedback Management (EFM) using the Enterprise Feedback Systems managed by Customer Relationship Metrics.

Conceptually, Enterprise Feedback Management is supposed to help organizations obtain targeted feedback by giving them control throughout the entire survey/feedback/data collection process. The opportunities for abuse are very high as EFM and Enterprise Feedback Management requires a very high skill set that is prohibitive to only the largest organizations.

Read More: What Is Market Research And Why Is It Vital To your Business?

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Top 5 Enterprise Feedback Management Software:

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QUALTRICS

The Leading Research & Experience Software | Qualtrics. Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.

VERINT

Powering Actionable Intelligence | Verint Systems. Verint Enterprise Feedback Management is an award-winning platform that can help drive your Customer Experience Program.

SURVEYANALYTICS

Enterprise Survey Software – Enterprise Feedback Management – Market Research Software. Survey Analytics is a user-friendly, robust and affordable online research platform that enables you to gather real customer insight. With a comprehensive toolset for market research – There is no research design and scale we cannot handle! – Our Guarantee.

QUESTBACK

Enterprise Feedback Platform: Insights Dashboard & Reporting | Questback. Questback allows you to listen and act on employee feedback to increase engagement, boost retention and unlock innovation, improving your organizational effectiveness and boosting top line growth.

MARITZCX

MaritzCX | Customer Experience Software and Research. Enterprise Feedback Management by MaritzCX helps your team collect, analyze, and take action on customer feedback for enterprise-class large companies.