Software for a call center: What is a call center? It is commonly believed that a call center is an independent organization or the company’s department whose task is to process the incoming calls. This definition is true but incomplete. A modern, correctly organized call center allows supporting and effectively maintaining relationships with the existing clients, attracting new customers and automatically saving the whole relationship history in the CRM system.
What do we offer? We offer an innovative software for call centers which allows to utterly automate the processes connected with the primary activity of an organization which will inevitably lead to an increase in customer loyalty and higher competitiveness of a company in the context of modern turbulent environment.
One can significantly optimize the operation of a call center by means of IP telephony as the communication channel. Such approach is especially effective since it allows employing remote workers who are distant and work from home or other countries and cities. There is a function which allows tracking the quality of workers’ operation in real time and receiving detailed statistics on made and received calls as well as on the volume and quality of the data collected.
The effectiveness of the call center’s operation directly depends on five major factors: software, fall-over protection of a server where a call center is hosted, the Internet connection speed, the quality of IP provider and IP equipment – telephones and headsets.
What are you getting by becoming our client? You are to be provided with a professional call center fully equipped with the software, telephones, headsets, and other equipment if you need it. It will be a powerful tool to create and develop strong and mutually beneficial partnerships with your customers. We will provide you with the best and the most up-to-date software based on the physical server located in your office or on our cloud server located in a reliable data center. In accordance with your needs we will select the most beneficial billing plans and connect the 8-800 numbers. We are ready to provide you with everything in the nearest future!
Our qualified business consultants will develop an individual project of a call center ideally fitting your business processes. Our high class engineers will install and set up the whole communication system and will provide professional support and maintenance. Contacting us you will get the ready-to-work call center.
Who needs a call center?
The suggested software is necessary to:
Service and state utilities
Online stores and delivery services
Outsourcing call centers
Tech support services
Banking institutions and collectors
The functionality of a call center
Modern call center is a flexible mechanism with the great variety of functions which can be set up individually. The key functions and the most demanded functions of a call center are:
- Outcoming and incoming campaigns. Operators can be simultaneously involved in several projects.
- Processing dialog forms. During the conversation with a customer operators see in the dialog window all information related to a certain project. This gives an opportunity to chat in a scripted manner, effectively collect and record the necessary information.
- Adjustable routes. Balanced load of operators allows minimizing the wait time for clients and in conjunction with the IVR system it ensures maximum efficiency of the call center workers’ operation.
- Service scripts. The system automatically selects subscribers who stopped returning the calls. As a result the customer base is always up-to-date which encourages the optimization of the outcoming calls and the continuous acceptance of the incoming ones.
- Report system. Automatic reports allow the manager to track the behavior of every employee, quickly elicit defects in the workers’ operation and to timely fix their actions without the outage.
- Assistance to an operator. If an employee cannot reply to a question asked, they can connect a supervisor to a current conversation by one of the three scenarios: an inclusion when a supervisor can be heard by both an operator and a client, prompting – when a supervisor is only heard by an operator and an interception when nobody hears a supervisor.
- Integration with the CRM system. Operators work in an interface unifying the CRM system and the employee’s workplace.
Thus, the software that we offer has a lot of useful functions and allows the individual setup of a call center in full accordance with the business processes of a certain organization.
Best Call Center Software For Small Business:
CrazyCall – the best outbound solution for call centers. CrazyCall is cloud based platform for call centers’ outbound campaigns thet increases performance. For telesales, telemarketing or cold calling.
Call Center Software For Small Business.
Primodialler – All-in-one Cloud Contact Centre Advanced VOIP Dialler system from an Award Winning British team.
Asterisk Call Center Stats Solutions Provider | Loway.ch. Leading provider of call center queue reporting and dialing solutions for Asterisk, Elastix and FreePBX. Create real time, historical reports, outbound dialing campaigns and stats to analyze your call center performance.
Software Applications and Products | Cytrack | Multi-Channel Cloud Contact Centre Solutions for your business, Modular applications to suit your business with exciting UI experience and business analytics.
Create Interactive Decision Trees with Zingtree. Zingtree makes building and sharing interactive decision trees a snap. Get started free.
Contact Center Software | Connect First Cloud Call Center Solutions. Our award-winning cloud contact center solutions make customer interactions easier. We focus on the technology so you can focus on your business goals.
contactSPACE | The Cloud Contact Centre for Business. Cloud Contact Centre Software for the SME. contactSPACE is a wizard driven, cost effective telemarketing and inbound service call centre software platform delivered to you through the cloud.
HostedDialer | Predictive Dialer Solutions for Small Business. Predictive Dialer software from Hosted Dialer, the leader in hosted predictive dialers. Triple your productivity with predictive dialing.
Call Center Software | Auto Dialer | CRM | IVR | VOIP | Predictive dialer | Business Phone Systems | Voicent. Voicent offers affordable call center software including auto dialer, crm, IVR, predictive dialer and more. With integrated CRM and automated voice, automated text, and automated email, communication is automatic and effortless.
LiveCall – Call your customers in real-time. LiveCall.io enables to voice call people, who are currently visiting your website. No downloads. No phone. Free 14-day trial.
Asterisk Call Center | Call center software for Asterisk.
Call Center Wallboard Software – Real-Time Call Center Reporting | Spectrum Corp. Manufacturer of software-driven call center wallboards. Information updated and displayed for agents on flat panel.
Interconnection and interoperation with 3rd party software. Each customer communication includes all necessary information, each case can close in just one call.
Lunar CRM – crm software | lead tracking | pension crm | sales tracking software in uk. Lunar CRM is one of the leading cloud based software companies in the UK. Providing lead management crm, life insurance crm, home insurance crm, mortgage crm, pension review crm, cloud crm, lead tracking system, pension software, sales lead management, crm systems for small business in UK.
Phone Dialer Software, Lead Management System & Solutions. Premiere phone dialer software. EVS7 advanced lead management phone dialing software solutions boost productivity, lead tracking and call center sales. Start your free trial today!
Call Center Software – Contact Center Solutions. TCN offers an IVR (interactive voice response) system, auto dialer, hosted predictive dialer system and voice broadcasting since 1999.
Outbound Calling Software and Sales Lead Management System | Tentacle. Tentacle is a cloud based telemarketing software to easily manage all your outbound calling. Live call reports, call recordings, lead management and follow up for closure. Sign up today for a free trial!
Il Software Online Per Aprire Un Call Center. EasyCall Cloud, la soluzione online per aprire un call center e per la completa amministrazione delle chiamate in entrata e in uscita.
Contact Center Software | Call Center Technology | Nixxis. Nixxis is a publisher of contact centre software that boosts productivity,offering solution for profitable customer interactions at competitive prices.
C-Zentrix » Contact Center Software, Predictive Dialer, Voice Logger, IVR, ACD, CRM. C-Zentrix is a flagship product of Towards Vision Technologies Private Limited (TVT) incorporated in the year 2002. We aggressively research, design and develop new products and solutions.
Cloud Phone System, Computer Telephony Integration, Call Centre Solutions. We are specialists in computer telephony integration. Synety CloudCall can be used with many CRM systems, including Sage, Salesforce, Dynamics and more.
Contivio – the Contact Center Solution for your CRM. Contivio.com is the world’s most advanced all-in-one cloud contact center software and telephony solution for companies with 5 to 5,000 personnel.
Anywhere365 Dialogue Management for Microsoft Lync Contact Center and Microsoft Skype for Business Contact Center Skype Contact Center and Advanced Reception Attendant Console Skype Attendant …
Update: 03.02.2017 – Top Call Center Software:
AMEYO.COM – Call Center Software Solutions | Contact Center Technologies – Ameyo. Ameyo Call Center Software Solution is the market leader in Omnichannel Customer Experience and Contact Center Technology in cloud and on-premise platforms.
3CLOGIC.COM – Call Center Software | Contact Center Solutions | 3CLogic. 3CLogic is the leading provider of cloud contact center solutions. Take a look.
EXOTEL.IN – Exotel – Cloud telephony, IVR, Call center, Virtual Number, Cloud PBX Software. Exotel is a leading cloud telephony company in India. It powers businesses via IVR, virtual phone number, PBX, cloud call center software solution in India.
ALTITUDE.COM – Altitude Software – Unified Communications Solutions | EN Altitude. Altitude Software offers companies unified communications solutions to manage, measure and improve interactions with customers over any media channel.
ARIATELECOM.NET – Unified Communication System. Aria Telecom Solutions Pvt. Ltd. is a leading supplier of telephone voice recording system, interactive voice response system, predictive dialer in Delhi/NCR, India.
DIALERINDIA.COM – The Dialerindia is a solution for your Queries about everything related to Call Centers, predictive dialer, VOIP minutes, hosted dialer, VOIP gateways, Hardware and Software Dialers, cloud dialer.
ITGINDIA.COM – iTG Software Engineering (i) Pvt. Ltd. A Leader in call centre solution offering efficient, robust, & scalable Predictive dialer with advanced features. iTG India specializes in architecting, developing and deploying large and complex call processing solutions that require high degree of integration across diverse portfolios of applications and technologies.contact center solution,predictive dialer, IVR, ACD, dilaer.
HYPERQUALITY.COM – Call Center Monitoring System India, Software, Customer Service Tips, Benchmarking. Contact/Call Center Quality Monitoring Software India – Get customer service tips for improving up-selling and cross-selling. Benchmark your call center today!
FUTURECALLS.COM – Futurecalls Technology Private Limited. Futurecalls Technology Private Limited is incorporated in Aug 2001 in Chennai and has presence in Madurai, Bangalore, Delhi, Mumbai and Singapore. Rich experience and exposure in Contact Center Technology, turnkey IT Infrastructure built out, IT security and Networking. We are ISO 9001:2008 certified and member of prestigious NASSCOM (The National Association of Software and Services Companies). Promoted by a senior IT/Call Center professional with over 20 years of industrial experience.
PREDICTIVEDIALERINDIA.COM – Predictive Dialer |Call Center Dialer | Cost effective VOIP Call Center Software Solution for Companies | ViciDialer | Free Goautodial.
ARIAINDIA.IN – Interactive Solutions – Conference Bridge System and Telephone Voice Recording System. Supplier and manufacturer of interactive solutions, conference bridge system, telephone voice recording system, conference Bridge , CCS-predictive dialer, telephone voice recording systems, embedded voice logger from aria telecom solutions pvt. ltd.
INCONTACT.COM – Our cloud contact center software helps contact centers increase market share and profitability. You’ll get an award-winning cloud solution that doesn’t require expensive hardware or software. Start with ACD and IVR, the building blocks of our platform, and add customer feedback, CRM/ CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics.
- Delivered via the cloud as Software as a Service (SaaS)
- Easily add functionality as you need it
- No need to buy, maintain or upgrade hardware
- Pay only for what you use each month
- Automatic software updates at least twice yearly
- Support multiple contact centers, including at-home agents
- 99.99% availability SLA
FLYFONETALK.COM – Moving to the Cloud is a way of acquiring technology that will allow you to focus on your core business—not on building server rooms or software stacks. FlyfoneTalk Cloud Call center removes the burden of managing complex telephony networks and infrastructure freeing you up to look after what matters most to you: your customers.
VOICEGUIDE.COM – IVR Software | Outbound IVR Dialer | VoiceGuide. Interactive Voice Response (IVR) Software and Outbound IVR Dialer software. Easy to deploy, easy to manage. Integrates well with other systems. Designed for use in Omni-Channel solutions. Download Free IVR Evaluation.
ASPECT.COM – Contact Center Solutions – Aspect. Aspect’s call center solutions are built to help optimize your contact center performance through improved customer service and efficiency.
NCH.COM.AU – With NCH Software’s range of professional telephony software, you can easily setup a professional call center environment using your existing computer network. You can be online and taking calls in less than a few hours and at a fraction of the cost it would have taken a few years ago.
Update06.03.207: Call Center Crm Software:
AGILECRM.COM – Call center CRM to understand each customer at an individual level, obtain all the relevant information, and access that information when it matters to extend the support.
PEGA.COM – Pega, the leader in contact center solutions, provides innovative crm call center software that lowers costs while increasing process agility.
VOICENT.COM CRM – Voicent CRM helps you manage customers, accelerate your sales pipeline, and have total control over your business processes. With our feature-rich CRM software, you can automate your business workflow with phone, text, and email capabilities.
VOCALCOM.COM CRM – The Worlds Favorite Call Center CRM Software – Vocalcom provides everything you need for a Productive Call Center CRM, improving Call Center Agility and Customer Loyalty….