Best Call Center Knowledge Base Software

Knowledge Base Software for Call Centers dramatically improves incident resolution time, creating a delightful experience for your customers. Customers can go find answers in the knowledge base or FAQ for their requests themselves, instead of raising a ticket or calling support.

Best Call Center Knowledge Base Software:

PROPROFS

ProProfs – Knowledge Management Software. Call Center Knowledgebase Software – Easily create a central knowledge base for your call center & customer support departments. Get Started! BEST!!!

SAFEHARBOR

Knowledge Base Software | Knowledge Management Software. Safeharbor will help you solve the complexity of running a contact center. We have delivered world-class call center and BPO services to small, medium and Fortune-500 companies for over a decade.

EGAIN

Digital Customer Engagement, Knowledge Management, Live Chat | eGain. eGain’s call center knowledge management software includes out-of-the-box integration with leading call tracking applications.

SYNTHETIX

Multichannel Web Self Service Customer Service Software | Synthetix. Call centre knowledgebase technology from Synthetix can easily help turn any call centre agent into a seasoned expert and slash training times.

8X8

Hosted VoIP – Communications and Collaboration Solutions. Contact center agents are constantly answering the same questions. That’s why the Frequently Asked Question (FAQ) Knowledgebase is essential for maximizing productivity. Any time a customer asks a question, agents can refer to the 8×8 FAQ Knowledgebase and provide the right answer quickly, reliably and consistently.

NEOCASESOFTWARE

HR and FS Service Delivery Solutions | Neocase Software. Our Knowledge Base supports content in multiple formats, including video. You can define your own topic structure, so users can also easily navigate to content if they choose.

KNOVA KM

Enterprise Software Solutions – CRM, ERP, SCM Solutions. Knova is a full-featured knowledge management software solution for large customer service and support organizations – especially those who need to handle complex queries across channels in industries such as high tech, telecommunications, financial services and the IT help desk.

PHASEWARE

PhaseWare | Configurable B2B Customer Support Software. By providing easy access to information from the knowledge base, FAQs, product briefs, downloads, peer service, and more, customer satisfaction and support agent productivity improves exponentially.

RIGHTANSWERS

Enterprise Knowledge Software | Knowledge Management | Enterprise Search | Community | KCS | RightAnswers. Learn why RightAnswers is the #1 cloud-based knowledge management software and web self-service solutions provider for customer service and IT support.