Top 10 Best Call Center Software Companies for Small Business | 2018


Telephonic call is the most commonly available yet adequately used mean of communication carried out through out the world. Many, in fact almost every organization that deal either in outwards communication with their customers or for domestic purposes do require different types and versatilities of call software as per the requirement of their companies or centers.

The most efficient need of a literal and complete call center is seen in grocery shops, telephony buying of appliances, customer help centers of different brands or cellular network companies, order taking restaurants, social welfare organizations, bridging of online shows, etc. All these sectors require a specific type of call center software and management.


No doubt, necessity is the mother of invention. This is the reason why like every sector, this segment is also rapidly changing and modernizing with the new and advanced needs of consumers. Hence, every other day, a new amendment is heard to take place in the management of the call center software issue. Coming back to the point, it is the biggest priority of the companies to satisfy their customers in order to keep up with them on regular basis. So, an effective response, quality, time adjustment, satisfaction of being heard, assurance of problem resolution, etc is what your customer expects from you! For this, not only your skilled and literate personnel are required, but your efficient calling system also plays its part.

Like, if you replace your automated dialing with the dialed system for your customers once they call at your help line number, saves the efficiency of the personnel as well as useless offer for the caller. Plus, making a recorded availability for many of the things makes it easier for the caller to choose what he wants to. This relieves your receives from wastage of time too.

In the same way, now the companies like to opt for an automatic system of engaging new customers by sending the new approaches and promotions to their personal numbers via voice messaging or call, once they are launched by the company. This swiftly raises the attraction of customers towards your company and relieves you from excess stress.

Many small yet successful organizations opt an easy and comfy type of call center software for themselves and their managers. What they do is they set up a home based call center facility for the responders, which makes them independent of the place and time and provides you an ease in arranging a large place and management for them. The personnel receive and handle the calls directly from his home.

This wireless bridging software also makes your system portable and more responsive for the customers. The information, rectification, help, advertisement, publicity, propagation, or any of your company’s aims can be easily fulfilled and conveyed to callers any time and anywhere. Hence, upgrading your system and awareness of the latest technology must not be over looked, as this brings an efficient ease in your business, and you can make the most out of your limited income by acquiring these advanced features.

Top 10 Best Call Center Software for Small Business:

FIVE9

Call center software from Five9 is the leading cloud contact center solution, bringing the power of the cloud to thousands of customers worldwide.

FIVE9

FIVE9

ZENDESK

Call center solutions for small businesses helps provide great support to your customer base. Zendesk Talk makes it easy, so try it today.

ZENDESK

ZENDESK

TALKDESK

Leading cloud-based contact center software solution. 14-day free trial. Talkdesk: A New Breed of Call Center Software.

TALKDESK

TALKDESK

SIP2DIAL

Call Center Software – Ivr Providers – Voip Calling Software. Now help your business to grow by world’s leading cloud based call center software from Sip2dial that offers best IVR system and Voip calling software.

SIP2DIAL

SIP2DIAL

NECTARDESK

Call Center Software in the Cloud – Nectar Desk is more than you expect. Nectardesk small business call center system allow you to offer the same great customer service and sales options that “big guys” do.

NECTARDESK

NECTARDESK

8X8

Hosted VoIP – Communications and Collaboration Solutions. Deploy 8×8’s easy-to-use yet powerful cloud-based call center software solutions and transform your call center from a cost center to a revenue generator.

8X8

8X8

BITRIX24

Bitrix24 #1 free small business VoIP phone system. Cloud, iOS, Android, open source options available. CRM, automatic dialer, recording, IVR, voice mail, routing.

BITRIX24

BITRIX24

NICEINCONTACT

Call Center Technology Leader. Move your business forward with inContact’s cloud contact center software. Our customer service solutions reduce costs, increase revenue & help strengthen your brand.

NICEINCONTACT

NICEINCONTACT

AAVAZ

Aavaz Telemarketing Software is created to serve small businesses design and launch efficient calling campaigns, free from the traditional barriers of expensive and technological complexity.

AAVAZ

AAVAZ

HODUSOFT

Hodusoft is the leading Contact center software platform provider in the market. We provides special features like Predictive Dialer, Auto Dialer, Web Phone. Contact us today to learn more about how our solutions!

HODUSOFT

HODUSOFT

Call Center Software Solutions

Communicating with clients is known to be the best way of solving their issues. No matter, where the technology goes, the live or personal interaction between the customer and agent is the optimum solution to quick problem solving. This is the fact, why call centers, call center advancements, call center modules, etc are launched day by day from almost every manufacturing company. Hence, the assurance of satisfaction of customers is the main objective of all these innovations. The answering of call is not the only factor considered and used, but call tracking, call managing, calling servers, call routing, call sourcing, etc are some of the great features used today.

Complexities do appear in call centers when a great many functions are going on side by side, while a huge number of dealings are also made at the same time. So, to over come these issues, call center solutions are provided. Talking about some solutions, we see that Computer Telephony Integration is a quick, easier and more prominent way of handling and integrating the communications. Priorities are assigned to the selected customers, which bring ease in managing the calls.

But before this even, the efficiency, potential, skills, knowledge and behavior of your call agent matters. The quick yet polite is he in sorting out the problems; the effective would be your enterprise status. Therefore, special trainings and reinforcements must be provided to them in order to solve your customers’ issues.

Giving your clients the feeling of being special is one of the many call center solutions. Thus, by possessing Call Managers or CRMs, the path to quick response and effective dealings made healthier. The hectic of answering useless calls that can be facilitated through voice recordings and the problems faced by the required customers through holding or waiting, gives rise to poor credibility of your company.

On the other hand, the uncertainty of availability of clients on the spot certainly wastes more than 3/4 of call representatives’ time in leaving voice messages or deciding who to call, etc. Thus, efficiency and time is greatly wasted. Thu introduction of predictive dialers or power dialers can profoundly solve such issues for your call center. The reason is that they are designed to be capable of censoring and sensing the live availability of the agents. Once it finds out that he is not there, the call automatically shifts to other numbers, while complete detail and profile of that caller is quickly appeared at the same time.

The tracking of calls to stay aware of the location of clients in order to ensure threat of fraud, etc is also possible through a wide range of call center solutions’ software. Thus, we see that keeping the interactions smart and fast for the clients’ ease, are not the only purpose of these solutions. Instead, meeting the standards to compete with other similar companies out there is also very important. So, for self promotion and optimum level of communication, the companies are hiring unlimited number of agents and investing on latest call center modules.

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CEO and co-founder at Cloudsmallbusinessservice.com