Top 10 Best Help Desk Software Vendors for Your Small Business | 2018


In today’s competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In many instances, technology-based solutions are integral to achieving operational efficiencies and to furthering key business objectives. Choosing the best help desk software is very much part of this.

Read More: Best Help Desk Software For Small Business


As businesses progress from small to midsize organizations, their dependency on IT solutionsalso increases. If you work for a midsize firm, your company has probably already automatedseveral core business functions, such as inventory management, customer relationship management, and Web site content management. As these systems become more critical to keeping the business running smoothly and to ensuring customer satisfaction, they increasingly dic-tate that service desk personnel must handle problems more efficiently and effectively.

What Is The Best Help Desk Software?

This often presents a challenge for midsize companies, many of which simply lack the IT staff and budgets needed to deploy, run and manage the industrial-strength help desk software solutions designed for large enterprises.

Read More: Best Customer Service Software For Small Business

The Small and Midsized Business Mandate Managing More with Less

Most midsize companies have IT goals and objectives that are very similar to those of their large enterprise counterparts. They want to align IT resources to provide their businesses with the agility and responsiveness necessary to keep pace with rapidly changing market and competitive conditions. Chances are, your organization has already invested considerable staff and financial resources to deploy IT solutions to help your business to:

  • Strengthen customer relationships and improve new sales and retention
  • Improve internal efficiencies
  • Make better business decisions
  • Reduce business risks
  • Improve individual employees’ leverage of time, skills and resources
  • Gain competitive parity with larger companies
  • Interact, transact and integrate with larger suppliers and partners
  • Meet regulatory requirements

As most IT managers are painfully aware of IT resources don’t necessarily grow in proportion to a company’s increasing reliance on IT. For example, as shown in Figure 1, midsized businesses often have to manage a complex array of IT assets with a relatively small IT staff and budget and they still want the best help desk software.

Read More: Best IT Service Software

In addition to supporting end-users at corporate headquarters, IT staffs in mid-market businesses typically need to service end-users across multiple branch offices. In North America and Western Europe, the vast majority of midsized businesses have more than ten locations.

Service desk staff must tend to the needs of mobile and telecommuting workers as well. For most midsize firms, having a mobile workforce is a necessity, requiring that service personnel support a significant percentage of mobile workers, ranging from about 10% in France to 13% in the U.S. and up to 16% in Canada. Help desks must also increasingly factor telecommuters into the support equation. In the U.S., for example, 50% of midsize firms are now employing a population of telecommuters.

Geographic dispersion of the workforce can make support much trickier for help desk personnel.

Read More: Best ITSM Software ( It Service Management Tools )

In order to diagnose and close problems that end-users are experiencing with standard corporate systems, support staff must often first factor in how settings and programs deployed by remote workers in third-party locations, such as hotels, may affect the problem and outcome.

Helpdesk & Service Management Software incorporates the following:

  • Service Level Agreement Management
  • Incident, Problem and Change Management
  • IT Asset & Configuration Management
  • Network auditing and Server Monitoring
  • Web Integration including self-serve support
  • Knowledgebase Management
  • PC Desktop Remote Control
  • Contract & Cost Management
  • Supplier Management
  • Mobile Computing

Top 10 Best Help Desk Software for Your Small or Mid-sized Business:

EVANTODESK

Quality customer service is vital for business growth. Use EvantoDesk simple help desk software now. BEST!!!

EVANTODESK

EVANTODESK

FRESHDESK

Freshdesk is the helpdesk software to use for growing businesses aiming to win customer loyalty and bolster business. Sign up for the free version today!

FRESHDESK

FRESHDESK

JITBIT

Help Desk Software and Customer Service app from Jitbit. Both SaaS (hosted) and on-premis (self-hosted) versions available. Get started in 2 minutes!

JITBIT

JITBIT

AGILECRM

Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most.

AGILECRM

AGILECRM

HELPSPOT

Help Desk Software and Customer Service Software by HelpSpot. Get started in 5 minutes, SaaS or On-Premise. Improve customer satisfaction with ease.

HELPSPOT

HELPSPOT

RE-DESK

Ticketing system or customer service Help Desk Support PHP Software download for small business or online store, best retail service desk solution for it support company, free trial

RE-DESK

RE-DESK

GROOVEHQ

See why 8,000+ businesses have made the switch to the world’s simplest help desk. Only $19 per user. Sign up for free today.

GROOVEHQ

GROOVEHQ

DESKPRO

Helpdesk software for better customer support, helping you effortlessly manage your customer interactions across every channel, all in one place.

DESKPRO

DESKPRO

CAYZU

Cayzu is free online cloud-based customer service software Solutions help desk, Best CRM Software, ticketing System, Top Saas, IT,support small business.

CAYZU

CAYZU

KEEPING

Ticketing system to deliver better customer support from your current mailbox. Add help desk functionalities to any Gmail & Google App account. Free to try.

KEEPING

KEEPING

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