Top 10 Best Inbound Call Center Software Solutions

An inbound call center is a call center where telephone agents field only incoming phone calls coming in from outside for a company or organization mostly through toll free numbers . Inbound call center agents often provide customer service or technical assistance to callers (if there are any doubts or any queries regarding the product from the customer side) but can also sell products and services or make appointments. An inbound call center may be a traditional call center or it could be a virtual call center too.

Functions of a Inbound call center

These are designed to take product orders from the catalog , help desk queries, dealer locations, billing problem if any and more. They provide different services according to the business and the product they are dealing with and based on the business they give constant orientation and training to their employees who will be working for that particular project after the completion of the training.

Apart from the above stated process, they also look into customer care services, listen to the customer’s problem and take action accordingly, while the customers are still on the line. So it can be said that in this particular type of business the executive have to be on his toes all the time. The inbound call centre plays a vital role in a company and it employ a dedicated and sincere team of live operators who are basically customer care executives, account representatives, program managers and technical manager.

Companies having an inbound call center can Offer 24/7 operator availability for the customers because here customer is the king so it is a duty of a executive to listen to the customer with due care and proper attention and solve all the queries asked by the customers accordingly. These call centers provide round-the-clock account management and keep all the records and details of the their valuable customers. This is needed to be done for the improvement of the business and also to build rapport with the customer . Basically these type of call centers are designed in such a way so that it maximises the probability of direct marketing or to help the client by giving good support.

Inbound Call Center offers

Skilled, professional, customer support and technical service representatives
Rapid response to market conditions
Market research for the product
Expertise account management
Enhanced reporting capabilities
Testing of market capabilities
Improved market coverage

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Top 10 Best Inbound Call Center Software Solutions:

KrispCall

KrispCall is a cloud-based inbound call center software that offers reliable and highly affordable cloud telephone services for businesses of all types and sizes. It provides an extensive range of features, including voice calls, SMS, live call monitoring, unified callbox, phone number sharing, call forwarding and call transfer, IVR, and much more.

KrispCall

Despite having a lot of features, KrispCall remains affordable, with monthly and annual pricing starting as low as $15 per user per month, making it a more cost-effective choice for small businesses and remote work.

AIRCALL

Inbound call center software for support teams. Easily scale your support team with cloud based call center software integration. Instant setup and no hardware or deskphones required.

AIRCALL

VOICENT

Award winning inbound call handling and agent management software, with GUI IVR development tools. Voicent call center solutions are widely used by small businesses, enterprises, call centers, churches, schools, government, and non profit organizations.

VOICENT

AVOXI

Added to the benefits of AVOXI’s inbound call center software is the availability of VoIP or virtual phone numbers for international toll free numbers and local numbers. Our broad range of virtual numbers allows you to create a local appearance if needed and/or establish a global presence—all to enable customers and prospects contacting your business easily and cost free to them.