Small Business Software Reviews, Services Insight and Resources

Small Business Software Reviews, Services a steady flow of information, insight and inspiration for small business owners and operators: 2016, 2017, 2018, 2019, 2020.

Top 14 Best Free and Open Source Help Desk Software | 2018


Top 14 Best Free and Open Source Help Desk Software | 2018
4.9 (98.89%) 18 votes

Businesses today are finding that helpdesk software is vital as it offers technical support to customers via a business house. It can help customers get the customer service they require by forwarding all requests either by utilizing a phone or the internet. The helpdesk software applications can be used for many things including emails and enables access to a database which in turn can logs solutions.

Read More: Best Open Source Ticketing Management System Software


There are a couple of ways to get this software you can either purchase it or download free helpdesk software and install it on to your computer. Support software is designed to monitor assets, licenses’, tasks as well as configuration of hardware. It was designed to develop bonds between private networks and provides IP details along with all other necessary controls on each of the machines that are connected.

Data is centralized within the database and offers response logs and service request histories when it is required. Hardware and software inventory is user-friendly and can easily be accessed through web interfacing.

Read More: Top 115+ Best Help Desk System Software For Small Business

There are literally hundreds of sites that offer helpdesk software for free it seems that the hardest part of the process will be deciding which of the programs you wish to use. A good way to start is to first decide what your basic needs are. For instance maybe you’re looking for a web based program that can respond via email and has flexible reporting. Start here by doing an internet search including these criteria. You can also find many sites where you can talk to other individuals and get there advice as to which programs might best fit your needs.

Read More: Best Help Desk Software For Small Business

Finally, take your time and evaluate several different programs finding free helpdesk programs is fairly easy getting one that is a perfect fit for your business may take a bit more time.

Read More: Top 7 Free Cloud Based Help Desk Software

Top 14 Best Free and Open Source Help Desk Software:

SPICEWORKS

Start working tickets in minutes. Completely free Help Desk software. Android and iOS apps available. Use with free Spiceworks Remote Support for best support.

SPICEWORKS

SPICEWORKS

ZENDESK

Free help desk software starts the path to satisfied customers. With Zendesk Support, you get a help desk that grows with your customers, making it easier build long lasting relationships with them.

ZENDESK

ZENDESK

OTRS

((OTRS)) Community Edition is the worldwide most popular and most flexible open source service management software that can be downloaded for free.

OTRS

OTRS

OSTICKET

Open source support ticket system simple, FREE, lightweight, reliable, open source, and easy to setup and use.

OSTICKET

OSTICKET

FAVEOHELPDESK

An innovative initiative towards customer delight. Get started with Faveo opensource helpdesk system – Affordable, Unlimited Users, Customisable.

FAVEOHELPDESK

FAVEOHELPDESK

LIBERUM

Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows Server running IIS.

LIBERUM

LIBERUM

DIAMANTEDESK

DiamanteDesk is an easy-to-use, open source support ticketing system and customer service solution powered by Eltrino. Let’s Rock your eCommerce together!

DIAMANTEDESK

DIAMANTEDESK

HELPDESKZ

HelpDeskZ is a free PHP based software which allows you to manage your site’s support with a web-based support ticket system.

HELPDESKZ

HELPDESKZ

VISIONHELPDESK

Multi Channel Customer Support Ticketing Help Desk, Multi Company / Multi Brand – Satellite Desk and ITIL / ITSM IT Service Desk Software. We offer 100% Free Help Desk Software licenses to registered Charity, Non Profit Organizations and Open Source Projects.

VISIONHELPDESK

VISIONHELPDESK

INET-SCIENCES

We offer the best open source and IT software for all of your customer help desk needs. Let us help you make your business run more smoothly on the cloud.

INET-SCIENCES

INET-SCIENCES

SOLARWINDS

Simplify ticketing management with SolarWinds Web Help Desk Free Edition. Centralize, automate, and streamline your help desk management tasks.

SOLARWINDS

SOLARWINDS

WEBHELPDESK

100% free help desk software offering simplicity and automation for ticketing, knowledge base management or try a full version trial of Web Help Desk today!

WEBHELPDESK

WEBHELPDESK

BITRIX24

Bitrix24 100% free CRM and helpdesk chat software. Any CMS, easy to embed and customize. Cloud, open source (PHP), Android and iOS.

BITRIX24

BITRIX24

ZOHO

Zoho Desk is context-aware help desk software to help you put your customers first. Get upto 10 users, Email, Help Center & more on the Free Plan. Sign up now!

ZOHO

ZOHO

Certain providers even offer Intranet resolutions, which can be equipped on the server. Sometimes, even free help desk software offers 100% web-based business tools, and the functions are attainable by end users from any clone computer, at any moment from anywhere. Free helpdesk software is a great help tool that allows one to stay abreast in business and ensures optimum performance because any problems that crop up can be dealt with immediacy. Obviously the features available at the start are basic but using them gives you a fair idea of what to expect. You can use such a friendly interface to get the hang of things and proceed with the service providers as your needs grow. The free packages are concise, and help you know just what you can avail of in the long run.

The free help desk software editions are programmed of elementary but simple features that provide instant service to desk productivity. Often, these common free help desk software features include, customer service web portal, e-mail to ticket auto conversion, LDAP and active directory integration, knowledge base for self-help, two-way e-mail integration, e-mail alerts and reminders for SLA, desk performance reporting and so on… There are loads of free help desk software in all kinds of languages. Most of them are packaged in the language of java because it’s compatible with any operating system available in the market and that which is adaptable into any IT support environment.

Customer support, no matter what a company provides (sales, services, etc.), is critical to customer satisfaction, thus having a help desk of a company is the main keys to high customer satisfaction though customer support. Customers have frequent reasons to contact the company, each of these transactions are maintained in the books of the company. a helpdesk software helps to handle all these critical helpdesk operations. Helpdesk software assists safekeeping track of all in formations. Help desk software makes a website look more professional, and provides the easiest way to communicate with clients. People often hate waiting on hold over telephone support or steering a huge array of menu items. Helpdesk software permits the client to easily and succinctly narrate their issue.

These free help desk software permit to create a specific reporting arrangement that direct the customer in the way they report their problem. There’s actually no reason not to have some kind of helpdesk software for any organization. Even if it’s a small site, one will find some sort of helpdesk software beneficial to exercise. If it’s a larger site then is absolutely necessary.

Free Help desk services and systems are developed every single day. With so many help desk services available, it is difficult to choose the most efficient software that which suits to the character and nature of the business. For customers who do not presently have an agreement for Technical Help Desk, but require assistance outside the scope of the basic warranty services, there are many moderators who’ll provide services of free. Throughout U.S. and Canada Service Desk Support is available for all LAN/WAN products.

Personal contact info – slikgepotenuz@gmail.com

Permanent Address :- Montville, NJ

CEO and co-founder at Cloudsmallbusinessservice.com