Top 10 Best Medical and Healthcare Call Center Services

Medical and Healthcare Call Center companies servicing the medical industry handle extremely high call volumes on a daily basis. Medical call centers allow healthcare practitioners to be more productive, seeing more patients per day.

A missed call could seriously impact a patient’s health. Medical offices, clinics, and hospitals must ensure that patient calls are answered immediately. A medical call center offers a solution, providing medical receptionists to quickly answer calls and conduct additional phone tasks. Every practitioner in the medical field can use a medical call center to protect patient privacy, answer emergency calls, and provide unwavering phone support.

Healthcare centers follow HIPAA Privacy and Security regulations, a series of rules which are mandated by the government to guard patient records and privacy. Every medical call center receptionist undergoes hours in HIPAA training, ensuring that patient confidentiality is always protected. Receptionists also pass rigorous training in medical call center technology and customer service techniques and are consistently monitored for quality control. This thorough training process guarantees that patients always receive the best care possible and improves their satisfaction levels.

Call centers provide additional support to the busy medical office. Medical call center operators act as receptionists, answering patient calls in friendly calm voices. They’ll answer general questions on patient services, including accepted insurance plans, standard first visit procedures, and doctor credentials. Medical call center receptionists transfer calls to the office and take detailed messages. They’ll forward messages a variety of convenient ways, through fax, e-mail, and voice-mail.

Call center receptionists act as hotline for hospitals and clinics. They’ll transfer patients to doctor extensions and specific departments, including oncology, pediatrics, billing, and outpatient services. Medical call center receptionists also schedule appointments, provide visiting hours and directions, and forward detailed messages to medical staff. These medical call center services allow all patients to receive direct answers to their questions 24 hours a day.

Call center assistants provide emergency phone services for medical offices, large practices, and hospitals. They’ll answer patient calls around the clock and are always ready to transfer urgent calls to on-call practitioners. Medical call center receptionists transfer calls to doctor cell phones, home phones, and office phones. They’ll also take detailed messages, double-check patient contact information, and forward message alerts to on-call doctor pagers, voice-mail, and e-mail. These medical call center emergency services guarantee that doctors respond to urgent situations before they become crises.

Call center receptionists professionally answer patient calls and provide medical call center solutions to clinics, private practices, and family practitioners. Every business in the medical field can benefit from having intelligent medical receptionists answer office phones and perform administrative phone tasks. Receiving these medical call center benefits is easy: call a medical call center to receive more information on advantages and services.

Top 10 Rated Medical and Healthcare Call Center Services:

SEQUENCEHEALTH

Sequence Health serves as an extension of your staff, answering your phone during business and after hours. Our medical call center is staffed with well-trained care coordinators who take pride in responding to patients with sympathy and compassion. BEST!!!

CALL4HEALTH

Call 4 Health acts as a Virtual call center and as the client’s voice, after, before or during their healthcare provider’s working hours.

MCKESSON

McKesson | Medical Supplies, Pharmaceuticals, & Health Services. Patient access and healthcare call center services help hospitals and health systems improve patient satisfaction and optimize revenue.

INVENSIS

Invensis, an ISO 27001 certified organization, provides call center services for medical and healthcare providers including hospitals and clinics, payers, third party administrators, distributors, pharmaceutical and consumer health companies, pharmacies, medical device manufacturers and more.

OUTSOURCE-CONSULTANTS

Outsource Consultants | Your Call Center Outsourcing Experts. Check out how Outsource Consultants can help you with your medical call center services! We provide access to medical answering services and much more.

THMEDICALCALLCENTER

TeamHealth Medical Call Center is the premier provider of 24/7 nurse telephone triage services, readmission preventions and patient callback programs and other

NOTIFYMD

NotifyMD provides healthcare call center, medical answering, appointment reminders and daytime call management services.

AMERIDIAL

The Ameridial Healthcare call center is the answer to your needs. We are compliant with HIPAA, NIST, HHS, OCR, CMS, X12, NCPDP and more.

ANSWER365

Answer 365 services the health care sector in a wide variety of ways. These services include appointment booking for Physiologists, Mobile Blood Collection Companies and Mobile Nursing and Home Care companies. Answer 365 also handles Doctors locating for a large Medical District serving numerous hospitals.

ROICALLCENTERSOLUTIONS

ROI Solutions relieves some of that pressure with top-quality healthcare call centers and physician answering services.