Small Business Software Reviews, Services Insight and Resources

Best Small Business Software Reviews, Services a steady flow of information, insight and inspiration for small business owners and operators: 2016, 2017, 2018, 2019, 2020.

Top 10 Issue Tracking Software


Top 10 Issue Tracking Software
5 (100%) 12 vote[s]

An issue tracking software usually is a software which is used to deal with all accepted challenges which might impact on the industry work of a corporation. The different titles of this type of computer software includes:

  • Support ticket program;
  • Challenge ticket system;
  • Incident ticket program.

The most typical implementation for an issue tracking software is in the customer support or software development departments. The problems that are usually monitored here are those which usually deal with client plaints. This is a critical aspect of any modern successful business. If the grumbles from consumers are not reconciled adequately and in a timely manner, business could be irrevocably lost.


The mechanism of functioning of an issue tracking software is quite simple. A ticket is given to a complaint if it is obtained by the user service representative. This ticket is supplied a special detection label ordinarily in the form of a number. The ticket is always founded on the issue that is the difficulty and is transferred to the relevant section inside a company in order to be to be addressed. When it arises, there’s a mark fastened to the ticket of its new destination and with the information what person received the ticket, along with the time.

As soon as the problems of the question are fixed, the response is placed on the ticket and passed back to a patron support member. They will afterward connect with the person that registered the first grumble or challenge and conclude the aspect in the computer issue tracking software program.

Currently, many other areas of businesses have begun to work with an issue tracking system to handle the varying concerns that crop up. One area which has come across significant gains from this is within the current projects a business has performed.

Project leaders have found such software a helpful instrument that allows them to fulfill two tasks: track down the subjects and confirm their affect on their projects to the top management.

In case when an issue tracking software is used by a corporation to track all the subjects which are notified, a more productive technique of managing them is the common outgrowth. Challenges can be disregarded, but their impact will nevertheless be obligatory seen.


Top 10 Issue Tracking Software:


GETDONEDONE

From planning, to coding, to testing, to customer support, DoneDone is the straightforward bug and issue tracker. Start a free 30-day trial today!

GETDONEDONE

GETDONEDONE

MANTISBT

MantisBT is a popular free web-based bug tracking system. It is written in PHP works with MySQL, MS SQL, and PostgreSQL databases. MantisBT has been installed on Windows, Linux, Mac OS, OS/2, and others. It is released under the terms of the GNU General Public License (GPL).

MANTISBT

MANTISBT

MARKER

Report visual bugs directly into your existing issue tracking tool like Trello, Jira, GitHub, Asana, and more. Perfect for agencies and product teams.

MARKER

MARKER

SENTRY

Open-source error tracking that helps developers monitor and fix crashes in real time. Iterate continuously. Boost workflow efficiency. Improve user experience.

SENTRY

SENTRY

VICTOROPS

VictorOps incident management software gives DevOps observability, collaboration, & real-time alerting, to build, deploy, & operate software. Learn more.

VICTOROPS

VICTOROPS

PLAN

Planio makes web based project management and team collaboration more efficient and fun. It is the perfect platform for your projects, team members and clients.

PLAN

PLAN

I-SIGHT

i-Sight Case Management Software for Investigations including HR, Employee Relations, Incident Reporting, Ethics & Compliance.

I-SIGHT

I-SIGHT

INSTABUG

Instabug empowers developers and product managers to build better apps with comprehensive bug reporting, crash reporting, and in-app feedback. Mobile testing for iOS, Android, and Cross-Platform apps made easy.

INSTABUG

INSTABUG

WEBISSUES

WebIssues is an open source, multi-platform system for issue tracking and team collaboration. It can be used to store, share and track issues with various attributes, description, comments and file attachments. It is easy to install and use but has many capabilities and is highly customizable.

WEBISSUES

WEBISSUES

YODIZ

Yodiz Bug Tracking tool is simple, visual and easy to use. It has Visual Board with drag n drop. Create issues via email and browser addons. Issue Tracker integration with Zendesk, UserVoice, Jira, Github, SVN, Bitbucket, Mercurial, Happyfox, Freshdesk and lot more.

YODIZ

YODIZ