Best Issue Tracking Software | 2017
Issue Tracking Software allow you to maintain and manage every problem or “issue” that user identifies until the problem is resolved.
Basically it’s an Support ticket system where user can create, update, and resolve customer issues, or even issues reported by employees.
Best Issue Tracking Software:
|Spiceworks IT Help Desk||Cloud, SaaS, Web, Installed - Windows||Documentation, Webinars, Live Online|
|Remedy IT Service Management||Cloud, SaaS, Web, Installed - Mac, Installed - Windows, Android, iOS||Documentation, Webinars, Live Online, In Person|
|NABD||Cloud, SaaS, Web, Installed - Windows, Android, iOS||Documentation, Live Online|
|VictorOps||Cloud, SaaS, Web||Documentation, Webinars, Live Online, In Person|
|MantisBT||Cloud, SaaS, Web||No|
|Web Help Desk||Cloud, SaaS, Web||No|
|Airbrake Bug Tracker||Cloud, SaaS, Web, Android||Documentation, In Person|
|Orchard Collaboration||Cloud, SaaS, Web||Documentation, Live Online, In Person|
|SpeedBase Professional||Installed - Windows||Documentation|
|SprintGround||Cloud, SaaS, Web||In Person|
PLAN.IO – Online Project Management and Redmine Hosting | Planio. Planio makes web based project management and team collaboration more efficient and fun. It is the perfect platform for your projects, team members and clients.
MANAGEENGINE.COM – ManageEngine – IT Management | Network Management Software. ManageEngine offers enterprise IT management software, including network management, server, desktop and application management. Download free trial now!
ADMINITRACK.COM – Issue Tracking System for Professional Teams. AdminiTrack, Inc. is a premier Software-As-A-Service (SaaS) provider located in Atlanta, Georgia, USA. We host a cloud-based tracking application targeted toward businesses that need to track critical business projects, requests, and communications.
SPICEWORKS.COM – Free Help Desk, Network Monitoring, and IT Community. Get everything IT for free from Spiceworks: a community of IT pros, and an app with network monitoring, help desk, active directory, and more!
BMC.COM – BMC – Bring IT to Life with Digital Enterprise Management. Transform your digital enterprise with BMC IT solutions. From mainframe to cloud to mobile, we’ll help you drive innovation and industrial efficiency.
NABDSYS.COM – Multi-Channel Customer Support Software and Help Desk Software by NABD Sys. NABD, a help desk software system. Cloud based CRM software, zendesk alternative and complaint management services for businesses of all types online.
ASSEMBLA.COM – Assembla Keeps Code, Tasks, and Teams Happily Together. Integrated, on-demand tools to build software faster, with less stress. Get started for free and find out why over 1 million users trust Assembla.
VICTOROPS.COM – VictorOps | DevOps Alerting & Real-Time Incident Management. From the first alert to the final postmortem, VictorOps allows DevOps teams to manage IT tasks in real time. See a live demo or start a free trial today.
MANTISBT.ORG – Mantis Bug Tracker. MantisBT is a popular free web-based bug tracking system. It is written in PHP works with MySQL, MS SQL, and PostgreSQL databases. MantisBT has been installed on Windows, Linux, Mac OS, OS/2, and others. It is released under the terms of the GNU General Public License (GPL).
WEBHELPDESK.COM – Help Desk Software – Service Desk Software | Web Help Desk. Web Help Desk is a powerful, customizable help desk solution. Download our free help desk software today. With intuitive Web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.
AIRBRAKE.IO – Airbrake – The best bug tracker and error tracking software. Airbrake Bug Tracker captures errors and aggregates the results for developer review.
SUPATOOLS.COM – SupaTools – SupaTools ITSM CMDB Service Management Software. Get rid of those cumbersome spreadsheets. Import your asset data into a flexible CMDB that enables you to link your assets together and navigate from any starting point. Automate the accuracy of your data via multiple data sources, and govern it using comprehensive Change Management.
ORCHARDCOLLABORATION.COM – Orchard Collaboration. Orchard Collaboration is a free, open source ticketing system, project management and collaboration framework build on top of the Orchard CMS. It natively integrates with Orchard CMS and extends its features by allowing its users to collaboratively work on the content or by simplifying communication with the customers.
COUNTERSOFT.COM – Gemini Tracker | Countersoft. Gemini is an agile project tracker with issue tracking and help desk ticketing going beyond project management software. Download a free trial today!
AXOSOFT.COM – Scrum Software – Agile Project Management | Axosoft. Axosoft is Scrum software for development teams. Get started doing Scrum, kanban or a hybrid with our agile project management software.
SPRINTGROUND.COM – SprintGround: Developer’s Project Management tool. Developer’s tool for Agile Project Management, Task Management, Release Planning, Collaboration and Issue Tracking. Free for small teams.
PAGEPROOFER.COM – PageProofer. Make it simple for your team and clients to leave feedback. Stop flipping between browsers, spreadsheets and emails trying to keep track of feedback during website development. Leave feedback, alert people when something needs to get fixed and do it all in one place, on your website.
Top Issue Tracking Software:
BIGPANDA.IO – BigPanda – Automate the Incident Management Process. BigPanda Solutions, transform your IT alerts into actionable insights. With Automated Alert Correlation, Centralized Visibility, and Custom Views.
COMINDWORK.COM – Project Management Software in the Cloud: project planning and tracking in Gantt task-tree – Comindwork.
DAKOTASOFT.COM – Dakota Software | EHS Compliance and Risk Management Solutions. Dakota Software is a leading provider of regulatory compliance solutions and offers comprehensive EHS auditing, incident management and corrective action software to Fortune 500 and other top industrial companies.
INCOM.COM.AU – Incom – Risk Management Software. Easy to use ISO 31000 risk management software by Incom helps manage risks to people, property, processes, systems and reputation – manage strategic, operational and project risks.
PERILLON.COM – EHS Management Software. Environmental, Health & Safety (EHS) Management Software designed to ensure regulatory compliance, reduce enterprise risk and increase corporate sustainability.
EXTRAVIEW.COM – ExtraView | Quality Management. Web-Based Issue Tracking, Compliance & Change Management Software for the Enterprise – Bug Tracking, Helpdesk, Quality Management, Adverse Events, Food Safety & more.
ALCEATECH.COM – Alcea Technologies: One Software Unlimited Solutions. Alcea Technologies has been a leader in the IT industry for nearly 20 years, providing world-class software products and services for our global clientele.
FREEDCAMP.COM – Freedcamp – Free Project Management. The entirely free way to collaborate more efficiently with groups of people.
MISSIONMANAGER.COM – Mission Manager. Based on preparation, readiness and execution, Mission Manager is the ultimate incident management software for daily team management and live missions.
ISSUEFLY.COM – Simple Online Issue Tracking App by IssueFly. The world’s simplest issue tracking software to organize communication in business to business projects. Sign up for free today.
ENTP.COM – Lighthouse is used by teams big and small to collaborate and manage projects of all sizes. It is unique in that it allows you to open your projects up to the public. Whether you’re working on an Open Source project or running a public beta of your very own product, public projects allow you to collect valuable feedback from the people involved. Lighthouse was created to be simple to use, with nothing to install. It was born out of a real need, and is something we’ve been using for our own development for several months.
GETMARKER.IO – Marker – Visual Feedback & Bug Reporting Tools for Web Professionals. Capture bug reports & client feedback from any website. Your developers will love you for using Marker. Start your FREE trial today.
MASTERSUITEAPPS.COM – The MasterSuite Collection of Small Business Software on Demand. The MasterSuite apps are available individually or in one of three MasterSuite Collections. Choose the MasterSuite that best fits the needs of your business.
N-ABLE.COM – RMM Software | Remote Monitoring & Management for IT | N-able. SolarWinds’ N-able platform helps MSPs & IT departments generate immediate ROI & reduced costs by automating tasks. Start your free trial today.
NETRESULTSCORP.COM – NetResults Tracker is a web-based Collaboration Software for Bug Tracking, Issue Tracking, Defect Tracking, Call Tracking, Change Management, Workflow Management, Knowledge Base, Automated Support Portal, Help Desk. NetResults Tracker is available as hosted solution (on-demand service) as well as packaged software (for you to install on your server).
LINKEDGE.COM – LinkEdge Technologies, Inc. is an IT solutions company specializing in services such as custom software development, web applications, IT staffing, mobile applications, search engine optimization and issues management.
OMNEXSYSTEMS.COM – Enterprise-wide Quality Integrated Management System, ISO 9001 Software, APQP Software. Omnex Systems LLC is headquartered in Ann Arbor, Michigan and provides leading edge software like enterprise quality management software, iso 9001 software, apqp software and services, advancing excellence in our client’s products and processes.
Q5SYSTEMS.COM – Q5 Systems Quality, Safety, Security, Environmental Audit Software. Q5 Systems offers a suite of safety software products for risk management, incident management, safety audit, quality audit, environment and security audit and HSE solutions.
APPTHEMES.COM – Premium WordPress Themes | AppThemes. Loved by 45,000 customers around the world. We create powerful, feature-rich, and easy-to-use WordPress themes that help businesses make money online.
ROUNDEDCUBE.COM – Digital agency and system integrator – Roundedcube. A digital marketing and system integration agency focused on strategy, experience design and technology. With particular strength in e-commerce, customer experience management (CXM) and mobile, Roundedcube delivers enterprise-level digital marketing technology solutions.
CATMEDIS.COM – Catmedis Healthcare Inc. is a software development and information technology consulting company for healthcare industry.
EMDPLUGINS.COM – Premium Quality WP App Studio Based WordPress Plugin Store | eMD Plugins. eMDPlugins.com is the the world’s one and only design-driven, WP App Studio professional WordPress Development Platform based WordPress Plugin Store.
TROUBLETICKETSOFTWARE.COM – SPoTS – Trouble Ticket Software For Customer Relationship Management (CRM). SPoTS is a web-based help desk trouble ticket system. SPoTS is used for defect tracking, bug tracking, help desk management and customer relationship management.
SUSTAINET.COM – SustaiNet – Stakeholder Information Management Software. SustaiNet is a leading global supplier of single project and enterprise-level software for stakeholder tracking, management and reporting.
TBITSGLOBAL.COM – TransBit Technologies | Document Control| RoBOTic Document Control.
SEAPINE.COM – Solutions to Drive Quality-Critical Product Development | Seapine Software. From requirements capture through development, testing, deployment, and change, Seapine ALM provides traceability, workflow automation, and project visibility.
BOHIS.NET – Information systems development in PHP, Helpdesk System, Ticket System, Joomla components and modules, Hotel booking system.
TRACKIEAPP.COM – Simple project tracker – Trackie. A simple project tracker that both your team and your clients will enjoy.
TRACKSTUDIO.COM – TrackStudio is an ultra-configurable issue tracking system, workflow engine and document management system that can be used to track the progress of any kind of task such as issue resolution, requirements gathering, desktop support handling, project monitoring, hardware deployment and staff hiring.
TROUBLETICKETEXPRESS.COM – Free trouble ticket software. Web based help desk software. This is what the problem tracking software deals with. Have you ever happened to be writing an e-mail reply to a customer inquiry and when you have hit “send”, another member of your team has already dealt with the problem? It happens because conventional e-mail software does not support “group” mode. The Trouble Ticket Express solves the problem, as it requires claiming an ownership over a ticket, before ever starting to write an answer and ensures that no ticket belongs to more than one operator at once. It is like having shared mailbox with an advanced access control. Each e-mail message (or service ticket) has new attributes showing who is responsible and what is the current state.
UBUGTRACK.COM – uBugtrack – simple, elegant and powerful issue tracking.
VERIATO.COM – Employee Monitoring Software | User Behavior Analytics | Veriato (formerly SpectorSoft). Veriato provides employee monitoring and behavior analytics software for business, government and education. Learn more here.