Top 6 Cloud Based Knowledge Management Software

A website can be an essential marketing tool for a business. Many advantages can be obtained by having one with excellent publishing. When more people love accessing the internet for searching information, companies can offer the fastest solution by building their own official site. It does not perform only for marketing media. It is also where related information of the products and critical issues about them can be displayed there.

To get the needed knowledge like the solutions for some problems happening to the bought products, customers just need to access its base. Unfortunately, many business owners do not put much care on this matter, so buyers will need to make direct chat with the help-desk staff. It will be ineffective if the staff has to answer the same questions from customers.

Importance of Managing the Knowledge

The web-based marketing should be more optimized. You need to put the necessary knowledge about your products, problems related and information updates right on one place. It is not only helpful for the customers. It will also beneficial for saving time, money and energy. You do not need to hire more people to be at help-desk department. What you need is the right knowledge base software. Compared too the manual management, using the software will be the answer for effectiveness demand. Providing information that the customers need becomes much easier and faster. It is good for grabbing their attention, keeping the loyalty, making good relationship with and of course growing the business to the next level.

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Top 6 Cloud Based Knowledge Management Software:

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UPLANDSOFTWARE

Enterprise Work Management Solutions That Deliver Powerful Results | Upland Software. RightAnswers allows authors to create and modify knowledge articles, and personalize solutions for agents, customers, and employees.

BIZOWIE

Trusted ERP Software | Bizowie.

Bizowie’s powerful integrated wiki makes documentation and sharing easy with:

• Simple point-and-click formatting that anyone can use
• Intelligent search makes it easy to locate information
• Revision control and full history
• Granular permissions give you full control who can edit or view documents
• Full audit log of who viewed which page
• Unlimited number of wikis

SALESFORCE

Service Cloud integrates your customer service with social networks and provides a self-service customer portal and knowledge base system. Utilize our customer service feature set including call center management, live chat software, and workflow approval.

GIVAINC

Help Desk & Customer Service Cloud Hosted Software | Giva. Giva eKnowledgeManager is a standalone or integrated knowledge base application that helps you capture knowledge as it is created so that it can be distributed and shared with the right individuals at a later date.

PROCEDUREFLOW

With ProcedureFlow, following company processes has never been easier. Our cloud-based knowledge management software will help you make your employees experts faster.

KNOSYS

Knosys – Knowledge Management Platform. Knosys takes the management of knowledge to the next level and delivers access to all your company’s information to everyone’s fingertips.