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Top 10 Internal Knowledge Base Software for Knowledge Management | 2018


A Internal Knowledge Base, also known as KB, is a type of database used for for internal use.. It serves as a point of storage for information that have been compiled, organized, used, and shared with other users.

HELPJUICE

Helpjuice – Knowledge Base Software. Easy-to-use knowledge base software that guarantees50% less support emails and more happy customers.


HELPJUICE

HELPJUICE

FLOWLU

Flowlu – Cloud based CRM system for small businesses & Project Management Software. Flowlu’s Internal knowledge base software keeps all your data in one place where only you can access it. Forget about having to use outside programs and services to keep track of your information.

FLOWLU

FLOWLU

SAFEHARBOR

SmartSupport lets you streamline customer support and web self-service with an intuitive knowledge base software platform. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs.

SAFEHARBOR

SAFEHARBOR

ZENDESK

Zendesk | Customer Service Software & Support Ticket System. Your employees have questions, both for themselves and on behalf of your customers. Zendesk Guide makes it easy for them to find the answers without making sensitive information public with an internal knowledge base.

ZENDESK

ZENDESK

PROPROFS

ProProfs – Knowledge Management Software. Internal Knowledge Base & Knowledge Management Software – Easily share knowledge and collaborate with teams to create an internal knowledge base, online wikis, FAQs, help docs and web-based manuals.

PROPROFS

PROPROFS

SPICEWORKS

Free Help Desk, Network Monitoring, and IT Community. The Spiceworks Knowledge Base is finally here! Share IT Tips with fellow IT pros in one central location. Download it now to get started – IT’s free!

SPICEWORKS

SPICEWORKS

HELPSCOUT

Help Scout | Simple Customer Service Software and Education. Empower your customers to find answers when they need them with Docs: A knowledge base that works seamlessly with your help desk.

HELPSCOUT

HELPSCOUT

KAYAKO

Help Desk Software | Kayako Unified Customer Service Software. Self-service is served. Sometimes, your customer doesn’t want to talk. With Kayako, they don’t have to. Your Help Center lets them find the answers they need.

KAYAKO

KAYAKO

KNOWLEDGEOWL

KnowledgeOwl Knowledge Base Software. Create a secure, robust, easy-to-navigate resource to ensure that everyone stays on the same page.

KNOWLEDGEOWL

KNOWLEDGEOWL

TIMELAPSEHC

Knowledge Base & Help Center Software | Timelapse. With Timelapse, you can create an internal knowledge base and make sure everyone has access to your organization’s knowledge at all time.

TIMELAPSEHC

TIMELAPSEHC

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