Top 10 Internal Knowledge Base Software for Knowledge Management

A Internal Knowledge Base, also known as KB, is a type of database used for for internal use.. It serves as a point of storage for information that have been compiled, organized, used, and shared with other users.

DOCUMENT360

Document360 the No #1 rated knowledge base software by Gartner Digital Markets, helps you to create an online self-service knowledge base, private team knowledge base, standard operating procedures (SOPs), FAQ, product documentation, etc.

HELPJUICE

Helpjuice – Knowledge Base Software. Easy-to-use knowledge base software that guarantees50% less support emails and more happy customers.

FLOWLU

Flowlu – Cloud based CRM system for small businesses & Project Management Software. Flowlu’s Internal knowledge base software keeps all your data in one place where only you can access it. Forget about having to use outside programs and services to keep track of your information.

SAFEHARBOR

SmartSupport lets you streamline customer support and web self-service with an intuitive knowledge base software platform. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs.

ZENDESK

Zendesk | Customer Service Software & Support Ticket System. Your employees have questions, both for themselves and on behalf of your customers. Zendesk Guide makes it easy for them to find the answers without making sensitive information public with an internal knowledge base.

PROPROFS

ProProfs – Knowledge Management Software. Internal Knowledge Base & Knowledge Management Software – Easily share knowledge and collaborate with teams to create an internal knowledge base, online wikis, FAQs, help docs and web-based manuals.

SPICEWORKS

Free Help Desk, Network Monitoring, and IT Community. The Spiceworks Knowledge Base is finally here! Share IT Tips with fellow IT pros in one central location. Download it now to get started – IT’s free!

HELPSCOUT

Help Scout | Simple Customer Service Software and Education. Empower your customers to find answers when they need them with Docs: A knowledge base that works seamlessly with your help desk.

KAYAKO

Help Desk Software | Kayako Unified Customer Service Software. Self-service is served. Sometimes, your customer doesn’t want to talk. With Kayako, they don’t have to. Your Help Center lets them find the answers they need.

KNOWLEDGEOWL

KnowledgeOwl Knowledge Base Software. Create a secure, robust, easy-to-navigate resource to ensure that everyone stays on the same page.

TIMELAPSEHC

Knowledge Base & Help Center Software | Timelapse. With Timelapse, you can create an internal knowledge base and make sure everyone has access to your organization’s knowledge at all time.