Best Customer Experience Software | 2017
Customer Experience Management software Solutions are therefore aimed at integrating all customer-relevant corporate data and making it available for easy viewing by any personnel involved in dealing with customers directly. Moreover, Customer Experience Management software packages often incorporate routines for predicting customer behaviour in response to a sales pitch based on an automated analysis of all their previous interactions with the company.
Some will even suggest the next best approach to make to a customer, simplifying the task for a human operator.
Best Customer Experience Software:
|Qualtrics Vocalize||Cloud, SaaS, Web||Documentation, Webinars, Live Online, In Person|
|FoxMetrics||Cloud, SaaS, Web||Documentation, Live Online|
|Salesmachine||Cloud, SaaS, Web||In Person|
|Intercom||Cloud, SaaS, Web, Android, iOS||Documentation, Webinars, Live Online|
|GetFeedback||Cloud, SaaS, Web||Documentation, Live Online|
|CX Group||Cloud, SaaS, Web, Android, iOS||Documentation, Webinars, Live Online, In Person|
|Testimonial Monkey||Cloud, SaaS, Web||No|
|Feedback Lite||Cloud, SaaS, Web||Documentation, Live Online|
|LiveEngage||Cloud, SaaS, Web||Documentation, Webinars, Live Online|
|FeedbackFive||Cloud, SaaS, Web||Documentation, Webinars|
FOXMETRICS.COM – Marketing solutions for digital marketers | FoxMetrics. Personalize your customer experience. FoxMetrics lets you understand your customers, hone in on key segments, and create killer customer experiences.
SALESMACHINE.IO – Realtime Customer Scoring Platform – Salesmachine. Salesmachine tells your customer success and sales team which customers they have to contact at the exact right time. Increase satisfaction and revenue.
INTERCOM.COM – Customer Messaging Platform | Intercom. We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.
GETFEEDBACK.COM – Online Survey Software from GetFeedback: Customer Surveys that Delight – GetFeedback.
CXGROUP.CO – Big Data Customer Experience and Retention. We help businesses analyse their customer’s experience by collecting data from over 200 different sources and thus maximize the life value of each customer.
IRIDIZE.COM – Iridize – Seamless Employee Training and Onboarding. Iridize is a powerful Enterprise Grade platform for flexible employee training and onboarding web users.
FEEDBACKLITE.COM – User Feedback Widgets for Your Website – Feedback Lite. Collect high quality customer feedback on your website using our simple feedback widgets and campaign reporting tools.
LIVEPERSON.COM – Live Chat Software | Real-Time Customer Engagement | LivePerson. Welcome to LivePerson! Enhance the overall user experience on your website with live chat software, one of Live Person’s many available real-time engagement solutions.
GETFEEDB.COM – Feedb – Online Reviews & Repeat Business Solution for Local Companies. Marketing Automation for your local company that attracts new & repeat business by improving your online reputation & customer communications automatically!
ECOMENGINE.COM – eComEngine – Software for Amazon Sellers. eComEngine, Leading software-as-a-service company for ecommerce professionals. Manage feedback, inventory, pricing, and more.
FIELDSOLUTIONGROUP.COM – Best Reputation and Review Management Software – Field Solution Group. Improving your business’s reputation, one review at a time. Field Solution Group will increase your business’s revenue and keep your business ahead of the competition by engaging new customers through positive customer reviews and engagement.
SCOREFIVESTARS.COM – Review camp was created to give small & large businesses alike the tools to manage their online reputation, increase their visibility, and win more business. We firmly believe that review camp should be at the heart of ANY good marketing strategy. Contact us today to schedule your demo & see how review camp will benefit your business.
TALK2US.IO – Real-time Customer Feedback Surveys for Businesses | Talk2us. Customer feedback platform for brick & mortar businesses. Connect with customers daily, improve service, and grow repeat business. Get started for free.
CONVERSOCIAL.COM – Conversocial is a leading cloud-based social customer service solution. In our latest report, we gained many insights about a new breed of social, mobile consumers, what they prefer and what is still frustrating.
MOXTRA.COM – Moxtra embeddable collaboration platform offers enterprise grade security, power messaging, annotation tools, voice clips, and voice & video meetings.
THOUGHTBUZZ.COM – ThoughtBuzz: Social Media Intelligence Platform. Integrate. Ingest. Interpret. Aggregate data across all your marketing channels and build customized views and dashboards for your team.
CLIENTHEARTBEAT.COM – Client Heartbeat: Customer Satisfaction Software Tool. Our customer satisfaction software tool helps you survey customers, measure satisfaction and identify those that are unhappy.
TOTANGO.COM – Totango | Customer Success Software. Totango invests in the Customer Success Community – Customer Success Summit, published best practices, innovative technology.
OPINIATOR.COM – Customer Feedback | Mobile Phone Customer Feedback – Opiniator. OPINIATOR is customer feedback and recovery technology supplying actionable, on the spot customer feedback using the customer’s own mobile phone.
RAPIDSPIKE.COM – Website Performance Monitoring | RapidSpike. Create your free account today! Monitor your website or network uptime, track and improve performance from a single dashboard.
GETAMITY.COM – Proactive Customer Success Software – Amity. From chaos to customer success, Amity’s Customer Success Software helps you understand which customers need your attention and why.
CHIEXPRESS.NET – CHI™ Express – Customer Happiness First. Your customer happiness feedbacks are planned, executed, reviewed and analyzed form your customers based on customer experience about the products or services provided. The real-time customer feedbacks are analyzed and measures are linked to the customer happiness index.
INMOMENT.COM – Customer relationships are shaped over time through a variety of moments and are always in flux. Each moment has the opportunity to enhance or detract from their overall impression of your business.
INFORMIZELY.COM – Informizely – Get actionable insights using in-site surveys and polls. Informizely is a global leader in capturing the voice of your customers through short surveys and polls. We help you increase conversions and measure NPS.
PULSE-SOLUTION.COM – Pulse Solution SA. Follow on real-time your customer or employee satisfaction from easy surveys displayed on tablet kiosks. Collect many feedback and use them to improve their experiences.
KNEXUSGROUP.COM – Knexus | Data Driven Content Personalization And Delivery. Knexus data driven platform delivers highly personalized customer experiences of your online content across all digital channels, in real time.
SATSUM.COM – Satsum | Software for a Better Customer Experience. Software for a better customer experience. Satsum helps you measure and improve your customer experience. Because happy customers buy more, refer more and spend more.
SMAPLY.COM – Smaply Web Software — Visualize customer experience, 14 days free. Create professional personas, journey maps, stakeholder maps in minutes. Export high-quality pdf files, work right in your browser, collaborate with teams.
SODASH.COM – Fuelled with coffee and a passion for all things social, led by successful entrepreneurs, Doctors of Artificial Intelligence and stand up comedy (maybe not a doctor of comedy but he has done stand up!) we are SoDash, the Social Customer Service platform.
TOPBOXTECH.COM – Getting Started with TopBox – TopBox.
SANDSIV.COM – Superior Customer Intelligence | SandSIV. Apply artificial intelligence to predict customer behavior, enhance loyalty and increase revenues.
CINCOM.COM – Cincom | Configure Price Quote (CPQ) & CCM Solutions. Cincom is a global leader in Enterprise Software. Configure Price Quote Solutions, Customer Communications Management, and Advanced ERP Capabilities.
APPIAN.COM – Low-Code Platform for Digital Transformation | BPM Software | Appian. See how Appian, leading provider of modern low-code and BPM software solutions, has helped transform the businesses of over 3.5 million users worldwide.
ITRUST-REVIEWS.COM – More than just a review site – iTrust Digital Marketing offers you a unique set of on-line tools to help better understand your business performance, communicate with and get feedback from genuine consumers in a data secure environment, while growing revenues and sales.
USERRULES.COM – Feedback Management System, Help Desk Software, Support Ticket System. Simple, effective web-based customer feedback management system, forums, help desk software and support ticket system, empowering customer support.
M-IZE.COM – Connected Customer Experience – Maximize Customer Lifetime Value. M-ize Customer Experience Strategies help company or brands in engagement of customers with one another, with Smart End-To-End Solution like Smart Channel and Smart Blox to Maximize Customer Lifetime value.
Top Customer Experience Software:
GLADMINDS.CO – Customer Experience Management Software for Help Desk Support. GladMinds Connect Platform helps Brands and Customers to be engaged with each other enabling a superior experience and satisfaction. Simplify Life with GCP.
ALPINEMETRICS.COM – Alpine Metrics | Predict to Perfect. Alpine Metrics Intelligent Monitoring for Enterprise Businesses.
AMEYOENGAGE.COM – Ameyo Engage | Cloud-Based Contact Center Software. Cloud-based contact center software. Stop Supporting and Start Engaging. Get Started with a Free Trial to build the perfect call center for your business.
APPCUES.COM – Appcues—Create Code-Free Experiences for Customer Engagement. Improve customer engagement by creating in-app experiences for user onboarding, feature activation & more without bugging your dev team. Use Appcues!
BLUENOSE.COM – Bluenose | Retain and grow loyal customers. Bluenose is a complete solution for online businesses to drive user adoption and retention. Manage the Adoption Marketing Lifecycle in one simple product.
CICEROINC.COM – Back Office and Contact Center Analytics and Automation. Back Office and Contact Center Analytics and Automation. Identify and remove the barriers to employee productivity and a great customer experience.
CLARABRIDGE.COM – Customer Experience Management Company (CEM) | Clarabridge. Customer experience management has never been easier than with Clarabridge’s industry-leading text analytics & CEM software.
CLICKTALE.COM – Digital Customer Experience & Website Analytics: Clicktale. Improve digital customer experience and increase conversion rates with our suite of website heatmaps, conversion funnels, session playback and form analytics.
COREREALTIME.COM – Capturing customer feedback (Net Promoter Score (NPS), Customer Satisfaction) is the first step in improving your overall customer experience. The second step is turning the captured data into insights. Using Core Realtime you will be able to capture feedback across various channels in realtime. Every piece of customer feedback is analysed & measured which allows a personalised and automated way of closing of the customer feedback loop in realtime.
CREDSPARK.COM – Audience Engagement and Unique Insights | CredSpark. People showcase their knowledge on CredSpark to improve their careers and their lives.
MAVJAY.COM – MavJay is a smart restaurant customer experience management assistant. Guiding you with rich, data-driven insights to exceed guest expectations.
CTIGROUP.COM – As an Enghouse Networks company, CTI Group is a global provider of innovative carrier-grade software solutions and services which empower organizations to gain strategic competitive advantage from their unified communications data. The harnessing, analysing and exploitation of this data is a proactive way to better segment and thus improve how customers interact with your business.
CHATTERMILL.IO – Chattermill | Next Generation Customer Experience Analytics. New generation tool helping companies analyse open-ended feedback at scale.
CUSTOMERMONITOR.COM – Customer Monitor – measure customer feedback with Net Promoter Score. Increase your customer retention with powerful software. Grow your business by using our Net Promoter Score software.
CXCOMPANY.COM – CX Company understands that customers want the right information at the right time. Personalised and proactive. Whether it’s the virtual assistant on your website, the personalised notifications in your app, your chatbot or on social media, DigitalCX is here to help.
EMOLYTICS.COM – Emolytics: Measure emotions, decide and impact business results. Emolytics measures customer experience through the prism of emotion, scientifically, helping businesses make informed decisions that impact results
EVALUAT.IO – Evaluāt – The evaluation standard for education and events. For Education, Corporate Learning, Events: Unleash the power of participant feedback to solve your greatest challenges. Boost Response Rates, Deliver Results.
EXPERIENCEFELLOW.COM – ExperienceFellow – research customer experience with mobile ethnography. Slip into your customers’ shoes. Research customer experience of the entire customer journey across all online and offline channels. Comprehensive. Simple. Fast.
SERVICECHECK.NET – Provide your customer with an exceptional, omni-channel service experience while increasing efficiency and protecting your valuable brand.
NUNWOOD.COM – KPMG Nunwood helps clients rapidly improve, using best-in-class customer experience measurement, voice of the customer and NPS programmes. Powered by Fizz™ technology, we manage real-time feedback, pinpoint focus and co-ordinate action.
VITALINSIGHTS.COM – Vital Insights | The Global Leader in Automotive Customer Experience Management.
GOURMETMILES.COM – Restaurant Loyalty App. One App, All Restaurants. Scan Receipt. Earn Gourmetmiles.
GREENWICH.COM – Greenwich Associates is the leading global provider of market intelligence and advisory services to the ﬁnancial services industry. We specialize in providing fact-based insights and practical recommendations to improve business results.
HEEDUSER.COM – Heeduser – Customer Communities For Social Support, Social Marketing & Customer Feedback. Heeduser is the customer engagement platform that helps companies build better relationships with their customers and prospects, through the better online customer community.
INBIFY.COM – Inbify | SMS Customer Service Platform. Inbify is a customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS, MMS or voice calls.
INLINEMANUAL.COM – The future of self-help support, documentation and onboarding.
INNERTRENDS.COM – Growth Hacking Analytics For SaaS. Convert more first time users into customers. InnerTrends helps SaaS companies identify user onboarding optimization opportunities.
LISTENLOOP.COM – At ListenLoop, we believe in the power of account-based marketing. But often ABM strategies are too difficult and expensive to orchestrate. That’s why we built Listenloop: account-based advertising so easy, you can launch effective campaigns in minutes.
LISTENPORT.COM – ListenPort, Open the channels of communication with your customers! Engage with your customers via SMS and solve their issues quickly, while managing your online reputation.
LUMAVATE.COM – Give your products a digital voice with Lumavate, mobile experience software built especially for manufacturers and their product companies.
MARITZCX.COM – MaritzCX | Customer Experience Software and Research. MaritzCX provides Customer Experience software (CX) and research to help you respond to the Voice of the Customer instantly through our CX Platform.
MOPINION.COM – Feedback analytics software for websites and mobile apps – Mopinion. Mopinion is Feedback Analytics Software for websites and mobile apps. Mopinion turns online feedback data from websites and apps into powerful insights.
NATERO.COM – Customer Success Software | Natero. Customer Success Software to reduce churn, manage customer lifecycle, and drive more recurring revenue for Software-as-a-Service (SaaS) businesses.
NOMNOM.IT – NomNom | Power to product teams. NomNom is the easiest way to aggregate, search, organise and share customer feedback and user research in one place.
OMNIATA.COM – The vision for Omniata is based on years of experience of using data to transform user experience. Coming from gaming, our ex-Digital Chocolate and EA founding team has been developing platforms to handle massive amounts of data while also equipping teams with the tools to take action with this data across a variety of platforms.
ACKNOWLEDGEMENT.UK – We are experts at creating robust and secure, high traffic, user-centric applications. We are comfortable building everything from enterprise class eCommerce software platforms, to APIs or individual integration layers. We frequently work with legacy and third party systems.
QMATIC.COM – Qmatic — Queue Management Systems for Customer Experience Management. We are the world’s number one in connecting demand with service whereby creating remarkable customer experiences – and have as the number one leader been doing it for over 30 years.
RAMEN.IS – Ramen – The SaaS Product Success Company. Founders, Product Managers, Customer Success professionals, Marketers, and more use Ramen to make their SaaS products more successful.
SEMATELL.COM – SEMATELL – Customer Service Software Responsemanagement. Sematell highly specialized specialists come from the fields of artificial intelligence, software and hardware technology as well as consulting and implementation. As a leading provider of contact center software solutions, we serve well-known companies in all company sizes and from various industries.
RESPONSETEK.COM – ResponseTek helps you break free of this “All Listen – No Action” rut. Our “Balanced Services” approach is a right-sized combination of software, services and processes that supports your overall CEM Program with a robust set of capabilities that include: feedback collection, centralised data access, analysis, advanced reporting and most importantly – “Closed-Loop” action management.
REVIEWCADDY.COM – ReviewCaddy – User Generated Product Reviews and Rating Application. ReviewCaddy is product review and rating application built for all Ecommerce platforms, product reviews are very important for ecommerce site, good reviews and rating brings more customer to your site.
GETRHOMBUS.COM – Rhombus – Conversational Commerce Platform. Exchange real-time text messages, and accept payments from your customers – all within the conversation.
SALESEQUITY.COM – salesEQUITY | Customer Experience Platform. salesEQUITY offers a customer experience platform that creates B2B customer success. Our CX software focuses on amplifying customer loyalty to drive growth.
SATMETRIX.COM – Customer Experience Management – Satmetrix. Meet Satmetrix NPX, where technology, expertise and data collide to deliver customer experience management (CEM) success.
MAFOIANALYTICS.COM – Helping Businesses Improve Performance with our Skills Across Business & Market Research, Big Data Analytics, Information Technology & Process Consulting.
TABSURVEY.COM – The best software to create surveys in a matter of seconds. Publish your survey to 1,000 locations from your desk. Works online and stores data if internet connection is lost. The surveys are designed to be easy on the eyes and simple to use. Increase number of respondents and generate better insights with tabsurvey.
UTOPIAIMAGE.COM – Crafting Experiences with Care | Utopia Image. Utopia Image is the first fully integrated customer experience agency, crafting solutions that help our partners develop long term relationships with their audience.
USABILLA.COM – Usabilla: The Standard in User Feedback. Collect user feedback and improve your websites, apps and emails with Usabilla’s Voice of Customer Solutions.
USERIQ.COM – UserIQ – The Customer Growth Platform. UserIQ combines user intelligence, targeted engagements, and customer health to empower SaaS companies to ignite growth beyond the funnel.
USERREPLAY.COM – UserReplay – Session Replay & Customer Experience Analytics. UserReplay is a customer experience analytics solution that enables businesses to discover the truth about their customers’ digital experiences.
TANDEMSEVEN.COM – Our accomplished designers, developers, and strategists partner with you to prioritize current needs, discover new opportunities, and design and build applications that deliver world-class customer, user and employee experiences.
VERIFIEDCREDIBLE.COM – Reviews Monitoring | Reviews Management | Reviews Kiosks. Verified Credible is a reviews management software that manages collection of reviews, reviews monitoring and reviews posting.
WOOPRA.COM – Real-time Customer Analytics – Woopra. Track your customers’ web and mobile activity, forms, emails, support tickets and more, all in one place with customer analytics. Analyze and take action.
ZONKAFEEDBACK.COM – Customer Feedback Management System for Restaurants & Hotels. Zonka Feedback is an on-premise customer feedback management system providing feedback solutions on tablets for restaurants, hotels, healthcare, spas and airports.
ZOOMINSOFTWARE.COM – At Zoomin, our mission is to leverage your product content to ensure success throughout the customer journey. We strive to provide a robust and innovative content publishing platform which allows you to provide information consistently across all customer touchpoints. Once your content is published, we give you detailed analytics on customer interactions with your content, extracting actionable insights that grow your business and reduce your costs. From your documentation portal to your social community, from web search to connected devices, with Zoomin your content will always be there for the people who need it: your customers.