IVR (Interactive Voice Response) – a system previously recorded voice messages, routing of calls within the call-center, using information that the customer enters on the phone keypad by touch tone. Sound IVR – a necessary component of the success of call-center. The right combination of background music, voice narration, and used vocabulary creates a favorable impression from the call to the company. Routing via IVR-system ensures the correct loading of the products of operators and service organization.
To incoming call call-center formed an interactive place. In this case, each caller is connected with the free operator, and if all agents are busy, you hear a message asking you to wait on the line and its serial number in the queue.
IVR with speech recognition phone is the most advanced technology. This means that anyone can simply phoned voice call submenu. In this interactive menu has modules recognize the request name and surname, title, department, reciting numbers of combinations, as well as traditional tones (DTMF).
On the basis of avtoinformatsionnye IVR systems can be built that provide information to the caller without the involvement of the operator Call-center (for example, on the balance of subscriber information). IVR-Modern technologies allow to create voice portals. Voice portal – technological resource that consists of a set of various interactive services targeted at potential consumers of goods and services of the owner of the portal.
Best IVR Software For Small Business:
C-ZENTRIX.COM – C-Zentrix » Contact Center Software, Predictive Dialer, Voice Logger, IVR, ACD, CRM. C-Zentrix is a flagship product of Towards Vision Technologies Private Limited (TVT) incorporated in the year 2002. We aggressively research, design and develop new products and solutions.
NOBLESYS.COM – Noble Systems. Unified Contact Center Solutions. Integrated multi-channel CTI solutions: CIM technology, advanced interaction call center communications.
AMEYOENGAGE.COM – Ameyo Engage | Cloud-Based Call Center Software. Cloud-based call center software. Stop Supporting and Start Engaging. Get Started with a Free Trial. Innovate at every step of customer interaction.
ARCUTEL.COM – ARCUTEL IVR – Enterprise Hosted IVR. IVR cloud solution for enterprises, no initial investment and no charges for premium features. Arcutel offers 1 month free trial and an excellent customer service.
CALLFIRE.COM – Phone Numbers, Voice Broadcasting & Auto Dialer Software. Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing. Try CallFire for FREE!
IATSMARTDIAL.COM – IAT SmartDial® Solutions | Predictive Dialer solutions tailored for the collections industry, legal and government organizations. Increase agent productivity by 300% with IAT’s Predictive Dialers and smart automatic dialers.
STIGOV.COM – The Platform To MAKE BETTER POSSIBLE. Selectron Technologies specializes in providing integrated solutions for city, county, and state.
TRUEIMAGEINTERACTIVE.COM – The HUMAN Intelligent Virtual Assistant | True Image Interactive. Revolutionizing the way people connect with technology using artificial intelligence and the world’s first HUMAN intelligent virtual assistant.
CYARA.COM – Cyara Customer Experience Testing and Monitoring. Cyara contact center testing software and services provides functional testing, load testing and monitoring of call center technologies.
IVRSOFT.COM – Interactive Voice Response (IVR) Software. IVR software for quickly implementing an IVR system into your business.
VOLTDELTA.COM – VoltDelta is a multi-channel contact center solution provider with 35 years of experience in regions throughout the world. VoltDelta’s cloud and premise-based agent call and message distribution enable you to improve customer care and reduce operating costs with exceptional scalability, reliability and security.
DEVTEL.NET – DevTel :: Automatic Telephone Dialer System, Phone Dialer Softwares. DevTel is a leading consulting services company offering a full range of advanced technology communications systems. We are an industry leader in providing tangible results for businesses. Our affordable voice processing applications are designed to meet your company’s communications needs.
DIALCONNECTION.COM – DialConnection offers a fully integrated, end-to-end solution to take your contact center’s performance to the next level. Our intuitive, user-friendly interfaces and simple management tools help companies reach accounts and customers while maintaining compliance. Customizable options tailor to suit your needs and scale as your business and its requirements grow.
PECIVR.COM – IVR is a generic term identifying the interaction of an Automated System with a caller via a telephone keypad. PEC’s Insight IVR is one of most powerful IVR softwares in the industry with over 10,000 installations worldwide. With the Insight IVR application generator mode, system users can dynamically create their own call flows based on their own requirements. So data can be extracted from a database, text file or external application and can be played over the phone using Audio. Insight IVR can scale to handle thousands of calls or can be designed to distributed and installed in many locations. Insight IVR has been integrated with many 3rd party Healthcare, Education, Hotel & various other packages. Best of all is that with over 25 years of experience in Telecom, PEC is able to guide our customers to use right setup.
PHONOLOGIES.COM – Phonologies: Speech Driven Telephony Technologies. Phonologies is a leading provider of cloud based platforms to ‘voice enable’ business processes by cost effectively deploying web telephony, collaboration, unified communications, speech IVR and other types of applications within the social media, contact center and other enterprise domains.
BHRIGUS.COM – BHRIGUS :: Leader in Speech & IVR Technologies.. Bhrigus is a Global Services and Solutions provider of Voice and Speech based technology offerings and Enterprise Solutions.
IVRTECHGROUP.COM – Secure Voice and Text Application Provider. IVR Technology Group’s main solutions include Secure Voice and Text Applications built in a secure platinum-grade security environment.
LIVEOPS.COM – LiveOps Cloud Contact Center | Call Center Software | On-Demand Customer Service and Support Solutions. LiveOps, Inc. is a pioneer in the contact center industry, with the largest US-based contact center of more than 20,000 home-based, independent agents.
MAGNETICNORTH.COM – Contact Centre Software, Leading Call Centre Software | Magnetic North. Call centre software reimagined. Secure, advanced, pay as you go technology for dynamic businesses. Cloud contact centre solutions by Magnetic North.
NEWFIES-DIALER.ORG – Voice Broadcasting, Auto Dialer & Phone Survey Software. The automated phone system Newfies-Dialer is auto dialer software designed for voice broadcasting and robocalls to contacts, clients and the general public.
THECHATFIELDGROUP.COM – Custom Software & Application Development | The Chatfield Group. Why do diverse, top companies like American Express, SunCor and Harkins Theatres rely on TCG? We work hard to understand your business, and deliver fully custom software that exceeds your expectations.
HOSTEDTEL.COM – HostedDialer | Predictive Dialer Solutions for Small Business. Predictive Dialer software from Hosted Dialer, the leader in hosted predictive dialers. Triple your productivity with predictive dialing.
SMARTACTION.COM – Everyone wants automation that can help lighten the load of contact center agents. Customers like self-service options and they are more cost-effective for companies. But replacing your IVR is excruciating – long development times, huge capital investments, and an overall drain on your company.
SYTEL.COM – Sytel – cloud contact center software. High performance predictive dialing with Sytel’s compliant predictive dialer and intelligent contact center software solutions.
MANAMTECH.COM – We are highly motivated and committed individuals stand as Manam to achieve success in every sphere we enter. We are committed to provide world-class Real-Time Enterprise Solutions.
BYTEWAY-SPEECH.COM – Tempest graph tool to design IVR with optimized TTS ASR. Graphical IVR tool to design develop speech enabled IVR with ASR and TTS IVR Speech IVR for speech recognition synthesis IVR for Asterisk & VoipSIP.
PRONEXUS.COM – Pronexus. Build your own IVR using Pronexus VBVoice™ software, a drag and drop rapid application development IVR toolkit that integrates with Microsoft® Visual Studio®.
GLORSOFT.COM – Glorsoft – .NET IVR & Speech Application Development Tools. IVR development tools for Visual Studio .NET developers and the computer telephony application developer community.
INTERACTIONS.NET – Interactions | Redefine Self-Service with a Virtual Assistant. Interactions builds conversational self-service solutions for customer care based on patented Adaptive Understanding™ Technology.
COPIA.COM – Copia – Fax Over IP, Fax Broadcasting, E-Mail and Voice Broadcast Software. Custom messaging software for fax, voice or email includes fax server software, fax broadcasting, ivr, voice broadcasting, fax on demand, e-mail broadcasting.
VOICEVAULT.COM – Mobile Voice Biometrics for iOS and Android – VoiceVault VoiceVault. ViGo is a standardized approach to mobile voice biometrics. It provides the complete voice biometric ecosystem to facilitate app development and deployment.
ASPECT.COM – Contact Center Solutions – Aspect. Aspect’s call center solutions are built to help optimize your contact center performance through improved customer service and efficiency.
VICORP.COM – Automated Call Centre Technology Solutions, Phone Applications & IVR. Automated call centre solutions & technology for telephone speech self-service & first call resolution. UK IVR phone software at its best. Take a look!
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