Order Management: Top 10 Best Small Business Order Management System Software

Order management is a necessary process for any business and in the industry of warehousing; this is a staple of a successful business. Oftentimes a business can hinder their own success by not having the ability to fulfill their orders on time, accurately and by having enough supply to meet the demand of consumers. This is why an order management system is an asset to any business that needs to refine their process, organize their inventory and streamline their employee’s efficiency. An order management solution has the capacity to assist businesses in a number of ways:

Easy Order Entry and Processing

An easy and intuitive order entry and processing system makes the steps toward taking and fulfilling orders easy for both customer and employee. Being able to complete orders quickly and easy looks professional and gets the done completed effortlessly. Employees will have access to real-time, visual stock level information so they can inform clients of what’s available to provide accurate answers to their questions. Customers that have a smooth experience with their supplier will return and even refer their colleagues and associates. An order management program makes this easily attainable, even for newer warehouses that are still testing the waters of the market.

Accept Payments with Credit Cards or Cheques

There are a large number of businesses that lose out on sales due to not having enough payment options available to their customers or having the option available but it being difficult to implement quickly over the phone or internet. An order management program that has the functionality to accept payment by credit card or cheque through the system consolidates tasks and services for employees and makes it easier to receive the payment and make the deal. This provides a significant advantage when other likeminded businesses do not have this level of functionality and service and can push a company past their competition.

Record Three Levels of Notes with Privacy Settings

Customer relationship management is an important component of order management and the more details that a business has about their customers, the easier it becomes to turn them into repeat, satisfied clients. With layers of privacy settings it’s possible for customer service representatives to have the basic, necessary details while management has access to more sensitive data. This ensures that everyone has the right information that they need to provide exceptional customer service without breaching any privacy concerns or exposing sensitive data.

Order management programs also include features such as: