When it comes to customer support, there is always something you can do to make it better. Today, many businesses, both small and large, use various tools to improve their workflow. With use of different software, you can improve customer satisfaction and the efficiency of your customer support team by reducing queues, preventing customer clusters, and responding in a timely manner.
In the following, article we are going to list out the best tools to help you with customer support.
Here is our top 10 Customer Support Tools:
This is a cloud based customer support solution, so it is a great tool for businesses of all sizes. It has an array of useful features like ticketing systems, a team inbox, analytics, service level agreements, as well as a mobile app version. It also has a free 30 day trial, so you can give it a try and decide whether it meets your demands. It is a good tool and it’s highly reliable, so if you want to increase the productivity of your customer support team, you can go with Freshdesk.
ProProfs is a knowledge base management software solution that is also cloud based. It has so many different useful features, like creating FAQ pages, wikis, live chat, etc. All of these features are for improving the workflow in your office. So, if increasing flexibility and collaboration within your team is your goal, you should go with ProProfs.
It is one of the best services out there, and with live chat, FAQ pages and wikis, you can easily help any customer. Regardless of whether you need simple or advanced solutions for customer support, ProProfs will certainly be able to meet your demands and exceed you expectations.
Liveperson is an extremely useful tool for prioritizing your customer tickets. It can determine which of the issues is in need of more detailed assistance, and sends customers a personalized invitation for a chat. Those who have more mundane or simple problems are redirected to banners, panels or other pages that can easily solve their issues.
It also has numerous languages, and an analytic dashboard that can be swiftly updated. You can also try this tool for free, and if you like it, the starting price is $10 per month for a certain number of logins. In other words, larger customer support teams might have to pay a bit extra for additional logins.
Have you ever considered that you don’t have to spend any money on your customer support tool? If you have a strong online community on social networks like Facebook or Twitter, then you can simply check your messages frequently, and respond to your users there. If your page is responsive, people will be encouraged to contact your there, and you can help them solve their issues.
Of course, it is your line of work that dictates if this approach will suffice, but if it does, there is no reason not to use social networks as your customer support platform. This improves the whole social network experience in general, and people will love you for it.
Keeping allows your to transform your gmail account into a customer support tool, so if you are going with the option to use social networks as your customer support solution, give this a go. After all, you get an additional network, where people can contact you. Plus, you have an automatic answer feature for reparative questions. You can go with Keeping for the first two weeks, and after this free trial, see if you want to pay $15 a month for it.
Helpjuice is a very sophisticated customer support software solution that has an external knowledge base for customers, and an internal knowledge base for your employees. You can easily access any type of data and customize the tool itself to suit your needs. Moreover, you get access to the advanced analytics feature. You’ll get more happy customers and less emails from customers.
Everybody loves texting, and Zingle relies on this to draw in more customers. It is fast, easy to use, and everything is handled via text. It has custom messages and custom response times, it has service tracking, and other features that can be useful in the world of customer support.
It is a survey tool that helps you measure the quality of your customer support service. It would be really good to have such a tool, in addition to the customer support software you use. This way, you can see how to improve your service and whether customers really appreciate your service. Checkout survey monkey with a free trial period and you won’t be disappointed with its service.
You can use this free service google offers and communicate with your customers via online calls. This is a great thing for small businesses, since it allows you to establish a more personal connection with your customers, and therefore ensure their loyalty.
You can get community feedback by giving them a space where they can interact and communicate, like forums. Muut is great for establishing a sense of community and managing it at the same time. It can also be integrated with Google Analytics, so give it a shot.
So, these are all quality tools you can rely on for improving your customer support, you can use more of them at the same time or simply opt for one.
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CEO and co-founder at Cloudsmallbusinessservice.com
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