Life is full of risks, and so is a software project. Anything can go wrong anytime. We are always on our toes to make things right – but what about making sure that nothing goes wrong and that when it … Read more »
IVR (Interactive Voice Response) – a system previously recorded voice messages, routing of calls within the call-center, using information that the customer enters on the phone keypad by touch tone. Sound IVR – a necessary component of the success of … Read more »
What do contact centers, collections agencies and trading floors all have in common? They have to be compliant with specific rules and regulations. If this sounds like your organization, effective interaction recording and logging (both voice and non-voice) can help … Read more »