Top 10 IVR Systems Software For Your Business

If you make a phone call into your local gas company, phone company or bank chances are you are calling an IVR call center, and will be dealing with the latest in IVR technology. This type of program is also used when you call for flight information, to check on a credit card balance or even to track an order. Interactive Voice Response (IVR) has changed the way companies do business. Initially, there was some pushback from customers who preferred direct human interaction.

Thanks to a full integration of Interactive Voice Response systems, customers have grown accustomed to the voice prompts and now appreciate the efficient handling of their incoming calls. These same IVR systems are also being incorporated into the design of automobiles allowing drivers to have a completely hand free calling experience.

IVR programs work as either a keypad prompt, a voice activated prompt or a combination of the two. When a customer makes a call into a center supported by an IVR system, there are directed to provide information about the nature of their call. This allows the IVR program to further route the call to an appropriate service representative. In reality, this same request for information would actually be happening if a customer were to speak to an operator at the pickup of the call. With IVR function, the information is uploaded faster for the representative in order to provide a quicker response.

What most customers don’t realize is that when a company uses an IVR system they are providing better service by being able to answer calls around the clock. Remember when most businesses were simply opened from 9 to 5? That’s no longer the case. If you want to get your bank balance at three in the morning you can thanks to an IVR program. Every time a customer uses the IVR instead of a human operator, the savings are passed down to them. When a company can increase its bottom line operating costs then the customer can benefit.

Large corporations who handle a huge amount of incoming customer calls on a daily basis have found Interactive Voice Response systems to be an indispensible part of their business. As a high volume of calls comes into a call center, they can be segmented with the IVR which in turn cuts down on the wait for a response. Improvements in IVR technology will make complete voice interactive prompts much more accessible. In today’s fast paced society, IVR are helping companies get the job done.

[block_reclama1]

Top 10 Best IVR Systems Software For Your Business:

CALLFIRE

Manage phone surveys, inbound calls, appointment reminders and more with IVR. Save precious time and money with CallFire’s interactive voice response.

CALLFIRE

NICEINCONTACT

NICE inContact CXone Interactive Voice Response reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent.

NICEINCONTACT

ASPECT

Aspect IVR systems are purpose built to provide a personalized customer experience while maximizing IVR containment. Single tier pricing results in a very economical per minute cost, and an easily customizable user interface eliminates the need for expensive and time-consuming IT intervention.

ASPECT

VOXCO

A cost-effective, interactive customer feedback IVR phone survey system. Let respondents answer questions via touch tone interaction at their convenience.

VOXCO

NEWVOICEMEDIA

Cloud Contact Centre – Inside Sales Platform | NewVoiceMedia. An interactive voice response, or IVR, is a technology enabling customers to interact with a computer through DTMF tones.

NEWVOICEMEDIA

VOICENT

Voicent’s IVR solution is ideal for customer self service, inbound IVR system, and outbound IVR apps. Try our robust interactive voice response system for free!

VOICENT

Voicent’s IVR solution is ideal for customer self service, inbound IVR system, and outbound IVR apps. Try our robust interactive voice response system for free!