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Top 15 IT Help Desk Software Systems For Your Small Business | 2018


Top 15 IT Help Desk Software Systems For Your Small Business | 2018
5 (100%) 16 votes

Choosing IT help desk software is difficult with all the different help desk software on the market today. In order to make the appropriate choice for help desk software you must be well informed in help desk software uses and what would be the best software to use.

IT Help Desk Software is the software used in resolving customer support issues and is the main part of good business service. This software is used to record and track support issues. It works like this:


  • Call is received.
  • Call is passed on through various support levels.
  • Issue is resolved

Some support issues may be escalated to managers to ensure the best service. Each call received is logged with its own number to identify its support log. Then the call is passed to the appropriate person. A number of actions may be logged during the call while the issue is being resolved. This insures the customers issues are resolved quickly and efficiently and creates a record of solutions and a knowledge base to help resolve issues in the future.

Read More: Top 14 Best Free and Open Source Help Desk Software

A formal help desk application records, tracks, and helps support departments to resolve support issues in a controlled manor. It also enhances business and allows communication with existing customers and provides knowledge of past calls and their resolutions to assist with support issues. The help desk also keeps audio trails for documentation purposes and to help identify trends and major issues for ongoing improvements.

Though the functionality of help desk software ranges from ticket logging to fully integrated systems, the main use remains the recording and tracking of support issues. When looking at Help desk soft ware look at your businesses needs. Ask your self these questions: what kind of business I am running? (The type of business you run plays an important role in which software you choose.) What kind of support issues do I expect? (Merchandise returns or refunds, technical issues for software or services like cell phones.) How large is my support department? How much technical knowledge does my support staff have? And what is my budget for software? The best help desk software is the software that fits your business.

Read More: Top 10 Best Help Desk Software Vendors for Your Small Business

The type of business you run, the support issues you expect, the size of your support department and their knowledge, and your budget will be the main pieces you use in determining which software you purchase. For example: you run a small party supplies business and you have no employees then you will want to choose a helpdesk that you can run yourself with little training and will allow you to manage your business with ease. With a larger business, you may need a help desk that can be networked for a larger group of people and allow you to keep track of what each person is doing to resolve customer issues. Never underestimate the benefits of help desk software.

Read More: Top 5 Help Desk Software with Asset Management


Top 15 IT Help Desk Software Systems For Your Small Business:


BOMGAR

Bomgar Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices. Securely support end users, desktops, and their devices, and access servers and endpoints from anywhere in the world.

BOMGAR

BOMGAR

ALLOY-SOFTWARE

Alloy Navigator Enterprise is a comprehensive, integrated IT Service Management solution based on ITIL principles. Alloy Navigator offers a perfect blend of IT Service Support, Configuration Management, and Change Management, all consolidated into a single seamless solution, focused on streamlining IT service processes and effectively managing the complete IT life cycle.

ALLOY-SOFTWARE

ALLOY-SOFTWARE

BOSS-SOLUTIONS

BOSS Support Central – On Premise IT Service Management that is cost effective for IT Asset Management and Service Desk/Help Desk applications.

BOSS-SOLUTIONS

BOSS-SOLUTIONS

ACQUIRE

Acquire is the first to bring a multi-channel customer communication platform for businesses – empowering companies to deliver better experiences between customers and their sales and support team.

ACQUIRE

ACQUIRE

DEZIDE

Capture, organize and optimize expert knowledge and make it accessible and useful everywhere for everybody!

DEZIDE

DEZIDE

AGILOFT

Agiloft’s fully integrated applications work together to form a single system of record for all of your IT service processes. You’ll have complete, 360-degree control over every process, delivered to you in an efficient and easy-to-understand interface. As your needs and processes change, Agiloft adapts and scales to grow with you, so there is never a risk of outgrowing the system.

AGILOFT

AGILOFT

APPTIVO

Apptivo Business Management Software includes Online CRM software, Invoice software, Expense report, Field service, procurement software to help all types of businesses.

APPTIVO

APPTIVO

DZONESOFTWARE

AnswerHub software helps developers capture, organize, and share their knowledge for greater productivity, innovation, and user satisfaction.

DZONESOFTWARE

DZONESOFTWARE

CLOUD.ORACLE

Service Cloud combines web, social, and contact center experiences for a unified, cross-channel service solution in the Oracle Cloud.

CLOUD.ORACLE

CLOUD.ORACLE

MANAGEENGINE

IT service desk software for the best customer services. IT technicians can perform IT help desk tasks easily in ServiceDesk Plus, the efficient, all-in-one help desk software. Smart automations, codeless customizations, and powerful integrations are some of the highlights of this helpdesk support software.

MANAGEENGINE

MANAGEENGINE

ANSWERDASH

The AnswerDash tab offers point-and-click self-service help without cluttering web pages. When customers need help, they can click the tab to get contextual answers right at their point-of-action.

ANSWERDASH

ANSWERDASH

AGENT

Agent provides artificial intelligence customer service to help businesses connect with their customers and increase support team productivity. Leverage AI support to boost agent productivity with AI assisted messaging to resolve questions, 24/7.

AGENT

AGENT

ANSWERBASE

Add a Q&A system to your website in just minutes, with Answerbase’s powerful question and answer software for online communities and customer support.

ANSWERBASE

ANSWERBASE

SOLARWINDS

SolarWinds IT monitoring and management tools are built for SysAdmins and network engineers who need powerful and affordable tools. Get a free trial today.

SOLARWINDS

SOLARWINDS

ZENDESK

Customer service software and support ticketing system by Zendesk. Cloud-based help desk solution used by more than 200,000 organizations worldwide. Free trial.

ZENDESK

ZENDESK

 

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