Top 5 Help Desk Software with Asset Management | 2018
One can define a help desk as an information and assistance resource that troubleshoots problems with computers or similar products. Most of the companies and businesses provide help desk support to their customers via a toll-free number, website and/or e-mail. As defined in the Information Technology Infrastructure Library (ITIL), the IT Service Management (ITSM) calls for a service desk as a primary infrastructure requirement for IT service companies.
This desk is intended to be a Single Point of Contact (“SPOC”) to meet the communications needs of both users and IT with a view to satisfy both the customer and IT provider. The service desk is also known as call center, contact center or help desk. Many companies in the corporate world have difficulty in managing the help desk and to obviate this problem the Help desk asset management software came into being. The help desk acts as a central point to receive help requests from various customers. The help desk software manage the customers’ requests using an incident tracking system that tracks user requests with a unique ticket number.
This software is extremely useful for eliminating common problems in an organization’s computing environment.
In the initial years of computer’s existence there was very limited use of computers which did not warrant help desk asset management software. Since late 1980s, there has been an exponential growth in computer usage and its use is not limited to spreadsheet or word processing applications. The business houses and companies use computers extensively in many different types of applications and hence the number of users have increased considerably. The offshoot of this is that the problems of users have gone up which require assistance from IT providers. Large help desks have different levels of screening for solving problems. Many of the problems posed are elementary in nature and it may be possible for the first level of help desk to solve it. This will reduce the load on highly technical staff.
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One of the most important things in help desk asset management is training of operating personnel at the help desk. Since these persons act as single point contact they should be able to manage the help desk on their own to satisfy the customers requirements. This is done with the help of desk asset management software which trains the people to manage the help desk efficiently. It also gives details of the management of help desk. It is essential that your help desk is in a position to assist your customers using this software.
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Help desk asset management software is crucial for managing the problems posed to a help desk and hence plays an important role in the life of a corporate body. It also helps in maintaining secrecy. Hence, use of this software in corporate bodies need not be emphasized.
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Top 5 Help Desk Asset Management Software:
HappyFox Asset Management lets you maintain hardware and software assets and associate one or more assets to a support ticket raised by the end user. BEST!!!
Manage hardware, software, and assets IT and otherwise. Web Help Desk asset management software. Download a free 14 day trial.
SolarWinds Web Help Desk integrates with remote control tools, which allows IT pros to directly initiate a remote session to the computers available in the asset inventory. With a single click, you can have a screen-sharing session with the remote desktop.
Regain control over your IT assets with SysAid Asset Management Software – Fully integrated with our Help Desk Software with many key features, such as Inventory Management, Patch Management, CMDB, and much more. Start you free trial today!
Every third IT help desk department needs some kind of asset management in their ticket-management software. Jitbit has this feature, read more about it.
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