Top 7 Call Logging Software

A call logging software, or call logger, is a software program that is used for recording conversations on phones. In landlines, the call logger is typically built-in to the telephone. In modern cell phones, there are software applications that can be used for the same purpose. The following explains what call logging is and how it can make life easier.

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Everyone can benefit from call logging software

Before, only companies that conduct over-the-phone business use call loggers. They use the call loggers to backup conversations for later reference, which helps them review the concerns of the caller and ultimately help them find a solution. Call centers are the best example of companies using call loggers. Today, however, practically anyone can use and benefit from call logging software.

Since the utility was made into digital software, it can run on various makes of smart phones available on the market today.

Call logging software applications are oftentimes used to record calls with accountants and lawyers, as well as any other professional consultations. You’d think that that’s the only purpose of call logging software, but there’s more. The software programs can be used for recording personal phone calls, too. There are entry-level call logging software sold commercially, which can be used for home purposes. In contrast, there are sophisticated business call loggers that are used for large commercial operations, and can support extensive communications systems.

It’s important to note that there are a handful of legal issues concerning the use of call logging software. In some states in the US, the state laws require that all parties of a phone conversation must be well aware that the phone call is being recorded. Otherwise, it would be a major breach of personal privacy rights. Sometimes, people receive automated messages or prompts on or before the phone call, telling them that the conversation is being monitored. When you call a service hotline, you may receive a message saying something similar to “This conversation is monitored.”

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Make life easier and more convenient with call logging software

In some places, only one party needs to be informed when a conversation is being monitored or recorded. If you’re inside a state that enforces strict call logging regulations, however, you can get sued for recording calls without the other person’s knowledge. It’s necessary to know the laws in your area before attempting to record phone calls with call logger, in order to sidestep trouble.

The most basic call logging software application does only simple call recording, where the details such as the date and time of call, the caller ID, and the duration of the call are recorded. Advanced call logging software, on the other hand, has computer interface programs that document every minute detail of a phone call. The software archives everything from bits and pieces of information to the complete recording of the conversation.

An advanced call logging application is usually operated by a technician. For instance, if a customer requests a specific service, the logger software will record not only the request, but the technician’s action, as well.

Call logging software can offer some valuable protection

The most common job of technicians is to manage the automatically generated transcripts of the calls, which are put into backup databases and stored there for permanent record. Call loggers can be used to protect companies from certain liabilities. The all-too-common he-said-she-said dispute can be avoided with a call logging software. Avoiding disputes like these, a company can protect itself from potential suits and other fiscal liabilities. In sensitive calls where a third party is involved, call logging can also be used to serve as evidence.

In summary, there are many uses for call logger software. In the old days, it’s only used by big telecommunication companies. But today, it is widely available and used at home, office, and practically everywhere.

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Top 7 Call Logging Software:

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INGENIUS

InGenius Connector Enterprise connects phone systems to CRMs – Microsoft Dynamics, Salesforce, ServiceNow – with features like screen pop & click-to-call.

BITRIX24

Bitrix24 100% free CRM call logging software. Call logging, call recording, voicemail. Cloud and open source. Web, server, mobile (iOS and Andoid).

TEL-ELECTRONICS

Call logging software from TEL electronics, inc. provides businesses with the ability to track, monitor, and optimize the use of their telephone system.

ICAROL

iCarol non-profit and charity help line software for crisis, referral and emotional support lines.

CDIGROUP

Cdi call logging software solutions empower you to make informed decisions about your business and help you efficiently manage your business communications.

LANONYX

Lanonyx Phone Call Logging and Phone Call Recording software is the ultimate resource for training your employees to improve their performance with customers and is developed for businesses of all sizes from SMEs through to large national call centres.

VPI-CORP

VPI award winning call recording and workforce optimization software is trusted by contact centers and dispatch centers around the world.